Data Center Support Services Specialist
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Supports replacing server components, upgrades servers as directed, under close supervision, and maintains hardware to ensure efficient performance for its entire lifecycle, leveraging established protocols and guidelines.
-Assists installation of power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure with close supervision, as needed.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
-Assists implementing designed and defined network communications and solutions, including cabling and networking equipment environments, as directed.
-Supports cabling validation, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and responds in ticketing environment with oversight, implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, escalating issues that affect maintaining the environments with some guidance.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
-Adheres to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
-Upholds required established security procedures, considering applicable local regulations, with some guidance.
-Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, under moderate supervision.
Continuous Improvement:
-Participates in training that aligns with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership
-Assists project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
-Monitors contractors and vendors to ensure delivery of services and that all SLAs are being met.
Core Responsibilities
Planning & Execution:
-Completes assigned tasks in accordance with project requirements with minimal instructions. Shifts priorities and resources according to team needs, with some direction.
Collaboration & Partnership:
-Works with team members to better understand expectations and help achieve team objectives with some guidance. Applies fundamental understanding of business and/or stakeholder needs to provide support to team.
Problem Solving:
-Follows standard procedures to identify and resolve routine issues, escalating as need. Collects and reviews data and/or information to troubleshoot routine errors, with moderate guidance.
Continuous Learning:
-Builds knowledge and learns new skills and/or tools aligned with area of specialization as directed. Incorporates feedback and pursues new training opportunities to improve skills.
Continuous Improvement:
-Works with team to identify ways to increase efficiency and effectiveness of standard and some non-standard processes, protocols, and workflows.
Career Level - OP2