Role responsibilities
Provide technical support for users, addressing issues related to various IT systems and applications. Troubleshoot hardware and software issues while documenting support requests and resolutions.
Requirements
Candidates should have a 2-year degree or equivalent and 2-4 years of experience in IT support. Proficiency in troubleshooting various devices and strong communication skills are essential.
Key skills
Technical Support, Troubleshooting, Cisco Network Infrastructure, Network Monitoring, Office 365, Mobile Device Management, Multi-Factor Authentication, Audio/Visual Support, ServiceNow, Active Directory, Remote Desktop Connectivity, Network Protocols, Problem-Solving, Communication, Teamwork, Dependability
Keywords
Field Service Technician, Technical Support, Win11, O365, Desktops, Laptops, Mobile Devices, Cisco, Network Infrastructure, Solarwinds, ServiceNow, MDM, AirWatch, OKTA, Audio/Visual, Remote Desktop, TCP/IP, Wireless Connections, Problem-Solving, Communication Skills, Teamwork, Dependability