Customer Success Manager

Soldo Software Limited | Full time Customer Success Manager London, United Kingdom | Posted on 09/06/2026 I'm interested {{getI18n("zr.cw.sh.job")}} Share job via email Share this job with your network Job listing Job details Job Information Date Opened 09/06/2026 Job Type Full time Industry SaaS City London Country United Kingdom Job Description Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending.By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together.What's in it for youuncapped commissionPrivate healthcare – for you and your familyPension schemeGenuine career development opportunities (we love to see you succeed) - including your own annual £500 career development budgetAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programmeFlexible working options including working from home, our Marylebone office60 days’ work anywhere – even outside the UK if you want25 days’ off a year, plus public holidays. Plus extra days off on Christmas Eve, New Year's Eve and on your BirthdayUp to 2 volunteering days per yearYour own personal company Soldo cardEmployee Assistance ProgrammeTax efficient bike to work schemeThe roleWe are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achieve maximum value from Soldo. As a CSM, you will be a strategic advisor, a trusted partner, and a proactive commercial driver—helping customers optimise their spend management processes while achieving their financial goals.This role sits within a small, entrepreneurial team focused on supporting new markets and specific industry verticals, rather than established, country-based territories. You will work closely with customers as Soldo expands into new segments, helping shape how value is delivered and realised in these environments.You will report to the Head of New Markets, playing a pivotal role in driving customer retention, expansion, and adoption. You will own revenue targets related to customer expansion and work closely with Pre-Sales, Onboarding, and Professional Services teams to ensure a seamless customer journey.This is an excellent opportunity for a driven CSM who thrives in a fast-paced, customer-centric SaaS environment and enjoys building customer success motions in new markets, developing vertical expertise, and taking ownership of how Soldo delivers value in new segmentsWe're looking for someone who must have:Proven experience as a Customer Success Manager in a B2B SaaS environment.Strong track record of achieving or exceeding expansion and retention targets, with direct ownership of customer revenue metrics.Experience managing a portfolio of mid-market and enterprise customers.Consultative approach to identifying pain points in the customer’s processes and positioning adoption and expansion opportunities.Skilled at articulating complex value propositions, translating product capabilities into measurable customer outcomes.Proficient at navigating complex customer organisations, identifying...