Staff Product Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Staff Product ManagerFull-time Compensation: INR 0 - INR 0 - yearlyCompany DescriptionOrganizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us.Job DescriptionRole OverviewAs a Staff Product Manager on the IT Operations Management (ITOM) product team, you will serve as a highly experienced individual contributor and a recognized domain expert who thrives at the intersection of complex technology and human collaboration. This role is built for a dynamic product leader who pairs deep technical foundations with the learning agility required to navigate rapidly shifting market landscapes. Sitting as the strategic and operational linchpin across design, engineering, marketing, and sales, you will act as a true cross-functional champion. You will not only define a bold product vision but will continuously adapt it based on customer empathy, emerging technologies, and real-time feedback loops. If you possess a relentless curiosity to master new domains, a collaborative spirit that bridges technical and business divides, and a passion for turning complex operational processes into elegant global solutions, this role offers an expansive platform for your craft.The Impact You Can CreatePioneer Bold Innovation: Drive market-defining product ideas from concept to reality, leveraging thought leadership to keep our ITOM platform at the cutting edge of the industry.Orchestrate Cross-Functional Success: Build highly aligned, collaborative ecosystems where engineering, UX, sales, and marketing move in lockstep to hit ambitious financial and customer satisfaction goals.Deliver Global Scale & Value: Continuous monitoring of customer landscapes to deploy intuitive, high-impact features that delight users worldwide and solve critical operational bottlenecks.Demystify Complex Architectures: Transform intricate backend infrastructure processes into clean, scalable technical requirements, significantly accelerating engineering velocity and minimizing delivery risk.Roles & Responsibilities (R&R)1. Vision, Strategy & Strategy AdaptationOwn the long-term product vision and strategy, seamlessly integrating customer research, user experiences, and emerging technology trends into an actionable roadmap.Maintain a highly flexible roadmap that can fluidly adapt to changing business priorities, market conditions, and technical discoveries without losing sight of overall goals.Demonstrate bold thought leadership by thinking big, introducing disruptive product paradigms, and challenging legacy practices.2. Requirements Definition & Lifecycle ManagementLead the end-to-end product lifecycle, including comprehensive requirements definition, customer experience design, roadmap creation, and prioritization.Translate highly complex IT operations and technical workflows into exceptionally clear,...