VIP Services Coordinator - Waldorf Astoria Orlando
Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team!
Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.
Classification: Full-Time
Shift: Various – must be available to work weekdays, weekends, and holidays.
Want to learn more? Hotel Website, Facebook, Instagram
What will I be doing?
As a VIP Services Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet and assist guests and respond to requests in a timely, friendly and efficient manner
- Pre arrival planning for VIP's and guests requests and amenities
- Work with Concierge to assist with pre arrival planning
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
- Answer telephones, schedule team members, process payroll and conduct inventory
- Coordinate department projects, as needed
- Oversee maintenance of office equipment
- Track Guest Comment Cards and feedback
- Perform other general office duties and assist with special projects, as needed
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a VIP Services Coordinator, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
- Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
- Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
- Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
- Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
- Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.