Employment Type:

Full time

Shift:

Description:

Position Purpose:

The Scheduler III functions as a liaison between the physicians, patients, office and hospital testing staff in scheduling patient office visits, testing, procedures and surgeries.

Location: 85 McNaughten Rd #200, Columbus, OH 43213

Specialty: Heart and Vascular

Hours: Monday - Friday 8:00am - 4:30pm

What You Will Do:

• Utilizes patient information and physician assessment to identify patient's scheduling needs. Prepares written orders for procedures.
• Collaborates with physician, various physician offices, surgical/procedure labs, and ancillary departments for scheduling of procedure in order to ensure alignment for scheduling for current, future/multiple procedures as it relates to a specific protocol.
• Collaborates with clinical staff for timing off procedure/surgery scheduling for medication adjustment as it relates to a specific protocol.
• Schedules complex office visits by collaborating with clinical staff to ensure quality timeframes are met per clinical protocols.
• Provides pre-procedure education.
• Conducts and ensure prior authorization.
• Schedules post procedure office visit and/or testing
• Financial Stewardship - Responsible for creating and managing an efficient schedule to assist maximizing utilization and physician productivity.
• Functions as a liaison between the physicians, patients, referring physicians, and members of the service line.
• Independently problem solves to identify areas of opportunity to enhance the customer experience. Able to anticipate patient and physician scheduling needs and provide proactive communication for continuity and delivery of quality care.
• Customer Satisfaction - Demonstrates behaviors which constitute service and customer focused relationships.
• Maintains confidentiality of all patient information.
• Communicates pertinent clinical/scheduling information to the physicians, office staff and patients.
• Coordinates multiple test, procedures and physicians when scheduling cases as well as completes pre-procedure task. 
• Schedules complex procedures and surgeries following approved Medical Group, hospital and Patient Care Services policies and procedures and educates patients on preparation instructions. This may include several coordinating with several departments and/ or providers.

Minimum Qualifications:

• Education: High school graduate or equivalent
• Experience: Three years experience of scheduling experience for physician practice or hospital/ancillary departments
• Customer service oriented
• Effective Communication Skills
• Knowledge of Microsoft Office and scheduling software

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America’s Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.