Massage Lead (AM)

Company: Mandara Spa
Job Type: Full-Time
Location: Land-Based Spa
Department: Massage

About Mandara Spa

Mandara Spa is a premier spa brand of OneSpaWorld, the world's leading spa and wellness company. Operating luxury spas across premier land-based and cruise ship destinations, Mandara Spa is committed to delivering exceptional guest experiences through highly skilled professionals in a world-class environment.

Position Overview

The Massage Lead (AM) is a licensed, experienced massage therapist who provides exceptional hands-on services while supporting the Spa Director in the day-to-day leadership of the Massage Department. This role is equal parts technical expert and operational leader — responsible for service excellence, revenue support, team development, and smooth spa operations during the AM shift.

Primary Responsibilities

1. Service Excellence — Deliver outstanding massage and body treatments to guests, consistently exceeding service standards and maintaining a guest-first approach at all points of contact.
2. Revenue Support — Assist the Spa Director in driving and enhancing department revenue through upselling, retail recommendations, and maximizing appointment utilization.
3. Operations Management — Ensure a consistent, smooth flow of daily spa operations including managing opening and closing duties and delegating tasks to staff in accordance with company and operational standards.
4. Retail, Inventory & Training — Oversee retail floor presentation, support inventory management, and lead product knowledge training for the massage team.
5. Team Leadership — Recruit, train, schedule, and staff the massage team. Set clear performance expectations and model a team player attitude, professionalism, and flexibility.
6. Scheduling & Staffing — Manage staff scheduling to meet business needs while maintaining appropriate coverage and service flow.

Qualifications

• Valid Massage Therapy license required
• Minimum 2 years of professional massage therapy experience
• Knowledge and hands-on experience in body treatments, scrubs, and a range of massage techniques and modalities, including training in spa-specific treatments
• Demonstrated customer service orientation with strong interpersonal skills
• Prior supervisory or lead experience in a high-volume, customer service-focused environment preferred
• Satisfactory attendance and job performance history
• Experience with Point of Sale systems; Book4Time knowledge highly desirable
• Comfortable answering phones and managing guest inquiries in a professional manner
• Computer literate with proficient typing skills
• Proficiency in Microsoft Office 365 (Outlook mail and calendar, Word, Excel)
• Effective written and verbal communication skills
• Spa or salon experience a plus

What We Offer

• A collaborative, team-oriented work environment in a luxury spa setting
• Ongoing professional development and treatment training opportunities
• Access to premium professional products
• Career growth within a global organization

Mandara Spa, a brand of OneSpaWorld, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.