Digital Marketing Account Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Account Manager based in South Africa.
This is an exciting opportunity for a client-focused digital marketing professional to manage strategic partnerships and drive measurable growth through data-driven campaigns. In this role, you will serve as a trusted advisor to clients, connecting business objectives with effective SEO, PPC, and digital marketing strategies. You'll manage relationships throughout the client lifecycle, collaborate with internal specialists, and ensure marketing initiatives deliver meaningful results. Working in a remote, high-performance environment, you will have the autonomy to influence client success while developing your expertise in digital growth strategies. This position is ideal for someone who combines strong communication skills, analytical thinking, and a passion for helping businesses scale.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Digital Marketing Account Manager based in South Africa.
This is an exciting opportunity for a client-focused digital marketing professional to manage strategic partnerships and drive measurable growth through data-driven campaigns. In this role, you will serve as a trusted advisor to clients, connecting business objectives with effective SEO, PPC, and digital marketing strategies. You'll manage relationships throughout the client lifecycle, collaborate with internal specialists, and ensure marketing initiatives deliver meaningful results. Working in a remote, high-performance environment, you will have the autonomy to influence client success while developing your expertise in digital growth strategies. This position is ideal for someone who combines strong communication skills, analytical thinking, and a passion for helping businesses scale.
Accountabilities
- Act as the primary point of contact for a portfolio of clients, managing relationships from onboarding through ongoing strategy execution and optimization.
- Lead client meetings, status updates, reporting sessions, and strategic discussions to maintain alignment and build long-term partnerships.
- Collaborate with internal marketing specialists to coordinate campaigns, ensure deliverables stay on track, and align execution with client goals and KPIs.
- Analyze campaign performance data to identify trends, opportunities, and actionable recommendations that support business growth.
- Translate complex digital marketing concepts, including SEO and PPC performance metrics, into clear insights and business value for clients.
- Monitor client satisfaction, retention metrics, and overall account health while proactively addressing challenges and opportunities.
- Manage project timelines, priorities, and communication across multiple teams to ensure successful campaign delivery.
- Support continuous improvement by documenting processes, sharing insights, and contributing to stronger client success practices.
- 2+ years of experience in account management, client success, customer success, or another client-facing role.
- At least 1 year of experience working within a digital marketing agency environment.
- Strong understanding of SEO and paid media (PPC) fundamentals.
- Experience using analytics and reporting platforms such as Google Analytics 4, Google Ads reporting, and Meta Business Manager.
- Ability to independently analyze performance reports, interpret KPIs, and provide strategic recommendations.
- Familiarity with CMS platforms such as Webflow, WordPress, Shopify, or similar tools.
- Excellent written and verbal communication skills with the ability to build trust and communicate clearly with clients.
- Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines in a remote environment.
- Self-motivated and disciplined, with a reliable remote workspace and strong time management abilities.
- Experience working with home services clients or industries such as HVAC, plumbing, remodeling, or related sectors is considered an advantage.
- Creativity in process documentation, storytelling, and client communication is a plus.
- Fully remote position with flexibility to work from South Africa.
- Opportunity to collaborate with international clients and global digital marketing teams.
- Exposure to high-impact SEO, PPC, and multi-channel marketing campaigns.
- Long-term career growth opportunities in account management, client success, and digital strategy.
- Structured onboarding and ongoing support to help you succeed.
- Flexible remote work environment focused on autonomy and performance.
- Opportunity to develop expertise while working with innovative businesses across multiple industries.