International Account Quality Specialist - German Speaker-VOIS

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsInternational Account Quality Specialist - German Speaker-VOISGiza, Egypt This role is no longer accepting applicationsRequisition ID287154Date posted07/21/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.#VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking an experienced International Account Quality Specialist to support internal and external auditing, process improvement, and quality governance across VOIS and partner operations. This role focuses on enhancing performance through audits, monitoring, and actionable insights, particularly for low-performing agents across voice and non-voice channels. What you’ll do Act as an extended arm of the DE Line Manager to support internal and external audits, calibrations, process insights, and optimisation initiatives across partnersConduct quality reviews as part of client-driven projects, focusing on underperforming agents across multiple service linesPerform silent monitoring and provide structured, constructive feedback across VOIS and external partner sitesCarry out internal and external back-office quality checks and regular calibration sessions with DE partnersDeliver coaching support to Mobile, TV, and Back Office service teamsLead internal and external auditing activities to ensure quality standards are metManage and drive process improvement initiatives based on performance insightsAnalyse data to identify improvement opportunities and recommend actions to operations teamsCalibrate call and transaction quality evaluation standards across channelsPrepare and deliver effective reports on quality assessments and key performance indicatorsWho you are Demonstrates strong accuracy, analytical thinking, and problem-solving capabilitiesMaintains a customer-focused approach in all activitiesAble to manage tasks with flexibility, responsiveness, and attention to detailBrings a proactive, positive, and solution-oriented mindsetWorks effectively within diverse teams and across functionsShows strong awareness and responsibility when handling sensitive data with high confidentialityHolds German language proficiency at C2 levelHas a minimum of 1 year of experience within VOIS Care or DE account operationsPossesses excellent communication skillsFlexible to work across different shifts and lines of businessDemonstrates solid analytical and quality-oriented thinkingBrings international exposure or experienceHas strong MS Office skills and familiarity with quality toolsHas participated in projects and holds experience in quality auditingDemonstrates working knowledge of Visual BasicsNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you...