Exceptional Hospitality Starts with You
Picture yourself brightening someone’s most important day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
As a Wedding Manager, you’re not just planning and executing unforgettable wedding celebrations—you’re spreading the light and warmth of hospitality by creating exceptional experiences for couples and their guests. From the first inquiry to the final farewell, you will ensure every detail is flawlessly coordinated, transforming dream weddings into lifelong memories while delivering the outstanding service that defines Hilton.
Here's what you'll do during a typical day:
- Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
- Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
- Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
- Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
- Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions
Here's what you'll do during a typical day:
Manage wedding events from planning to execution: Coordinate all aspects of wedding events, ensuring a seamless transition from the sales process to on-site execution. Serve as the primary contact for couples and planners, proactively resolving issues and delivering an exceptional wedding experience.
Own the client relationship: Build strong relationships with couples, wedding planners, and key stakeholders throughout the planning journey. Anticipate needs, manage expectations, and ensure every detail contributes to a memorable celebration.
Maximize revenue opportunities: Identify opportunities to enhance wedding packages and services, recommending upgrades and personalized experiences that increase revenue while elevating guest satisfaction.
Coordinate cross-functional teams: Communicate client requirements clearly with operational departments, ensuring alignment and flawless execution. Provide guidance and support to teams involved in delivering wedding events.
Support operational excellence and decision-making: Address challenges quickly and effectively, making informed decisions to ensure successful event outcomes while maintaining Hilton’s standards of hospitality and service excellence.