Partner Success Manager (m/f/d)

Partner Success Manager (m/f/d) LocationBerlin, Berlin (Hybrid)Employment TypeFull timeLocation TypeHybridDepartmentPartnershipsABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability. We serve two primary customer segments:Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions. Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments. Learn more atwww.getpliant.com ABOUT THE ROLE We are currently looking for a Partner Success Manager (m/f/d) to join our team. WHAT YOU WILL DO Own the success of a portfolio of strategic partners serving as their primary point of contact, building deep relationships, and making their growth your missionDrive partner performance through structured QBRs, regular strategic check-ins, and data-driven KPI frameworks that turn collaboration into measurable resultsDevelop a thorough understanding of each partner's business model, goals, challenges and expectations, and translate that knowledge into tailored strategies that accelerate their successIdentify and pursue upsell and expansion opportunities within your partner portfolio, initiating new projects, and handing them off to or coordinating with the relevant stakeholdersMake high-impact decisions in partnership with your counterparts, bringing the right internal experts (Product, Legal, Compliance, Tech) to the table at the right momentBuild institutional knowledge across your partner accounts so you can navigate complex conversations independently and scale what works across the portfolioChampion your partners internally, acting as their voice within Pliant to influence roadmap priorities, process improvements, and go-to-market decisions WHAT YOU WILL BRING 3+ years of experience in Partner Success, Account Management, or Strategic Partnerships — ideally within fintech or a similarly complex B2B ecosystemA proven track record of managing senior stakeholder relationships, including C-level, across diverse partner business modelsDeep familiarity with partnership and embedded finance ecosystems — you understand how banks, fintechs, and SaaS players think and what drives their decisionsExceptional communication and relationship-building skills — you can build trust quickly, navigate difficult conversations, and inspire confidence at every levelA strategic mindset paired with operational discipline — you know how to run a structured account review and turn insights into actionFluency in English and German; an additional European language is a strong plusBased in Berlin or Munich, comfortable with a hybrid working model WHAT WE OFFER The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellenceAttractive remunerationYour choice of preferred OS, Windows or MacFlat hierarchy and transparent communication in a relaxed, professional atmosphereOpportunity to develop your talent in a dynamic team with ambitious goalsFlexibility and possibility to work remotelyMonthly mobility benefitWellhub MembershipCompany card with a monthly allowance for lunches, coffee, etc. with co-workers At Pliant, we believe diversity and inclusion are essential to building not only an innovative...