Bring your customer-first mindset to work that directly supports people who serve. You’ll help customers find clear answers and practical solutions while meeting important regulatory requirements. You’ll build confidence across multiple tools and channels, with coaching and a team that supports your growth. If you’re energized by problem-solving and meaningful conversations, this role is for you.
As an Account Specialist II within our Chase Military Services team, you will be responsible for handling inquiries related to the Military Lending Act (MLA), Servicemember Civil Relief Act (SCRA), and Americans with Disability Act (ADA). You will ensure compliance with regulatory requirements while delivering exceptional customer service. Your role will involve navigating multiple technologies, problem-solving, and exercising independent judgment to support our customers effectively.
Job responsibilities
- Navigate multiple technologies while staying engaged with customers
- Exhibit strong problem-solving skills
- Maintain accuracy and attention to detail
- Apply critical thinking and exercise independent judgment
- Abide by all applicable regulatory and department practices and procedures
- Demonstrate strong customer focus and engage in detailed conversations
- Treat customers with respect and demonstrate sensitivity and compassion in difficult situations
- Exhibit personal excellence, including punctuality, integrity, and accountability
- Work independently and collaboratively in a team environment
Required qualifications, capabilities, and skills
- High School diploma/GED required
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Minimum of one year of customer interaction or customer support experience, either by phone or face-to-face
- Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
Preferred qualifications
- Experience supporting more than one CCB Operations Function/Line of Business
Additional information
- Candidates must be willing to work schedules during Monday thru Friday from 8:00am to 5:30pm.
- This role is hybrid and is located in Columbus, OH only. It does not offer relocation assistance or immigration sponsorship.
- This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.