【2026校招】客户成功经理(上海)

Skip to content IBM < Back to search results 【2026校招】客户成功经理(上海) Shanghai, Shanghai, China Entry Level Email X LinkedIn Apply now Your role and responsibilities 【岗位概述】作为客户成功经理，你将与客户建立深度协作关系，核心推动IBM 产品落地应用与增购扩容，加速客户价值兑现。同时，携手客户挖掘增购及交叉销售商机，并全程保障客户续约流程的无缝衔接，筑牢长期合作根基。 【主要工作职责】 * 驱动产品深度落地应用 * 协助客户完成产品权益激活，组织业务场景专题研讨会；牵头制定可量化的业务目标，通过精细化运营推动客户价值最大化实现。 * 定制客户专属成功计划 * 协同客户方业务赞助人及核心利益相关者，量身打造包含部署路线图、关键里程碑、预期收益在内的客户成功计划，确保合作方向清晰、成果可控。 * 深挖增购扩容与交叉销售商机 * 基于客户现有产品及服务使用情况，通过深度需求沟通，精准识别向上销售与交叉销售机会，助力业务增长。 * 保障续约全流程无缝体验 * 与订阅及续保销售代表紧密联动，全程跟进客户续约生命周期，确保流程顺畅高效，提升客户续约满意度与忠诚度。 * 成为客户信赖的业务顾问 * 深入洞察客户核心业务痛点，在其数字化转型及 IBM 技术矩阵应用过程中，担当值得信赖的顾问与引路人，为客户决策提供专业支持。 Required education Bachelor's Degree Required technical and professional expertise * 计算机科学、信息系统等相关专业，或具备同等技术工作经验。统招研究生及以上学历优先，985/211 院校背景者优先考虑。 * 客户导向意识：善于提出开放式问题，精准把握客户需求，针对性解决业务痛点。 * 技术敏锐度：熟悉各类技术知识与行业前沿趋势，能够结合技术手段解决实际业务问题。 * 团队协作能力：具备良好的团队协作精神，可灵活适配不同的沟通模式。 * 出色沟通能力：拥有出色的口头表达、书面撰写及人际交往能力，表达内容兼具吸引力、说服力与影响力。 * 自我驱动力与问题解决能力：具备自发进取的内在驱动力与主动担当意识，同时能够整合数据资源、协调相关人员，独立探寻问题答案并输出切实可行的解决方案。 Preferred technical and professional experience * 修读过编程相关课程或具备相关实践经验者优先考虑。* 具备客户销售或客户服务相关工作经验。 ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer? ABOUT IBM IBM’s greatest invention is the IBMer....