AI Automation Engineer

Skip to main contentProofpoint uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings.  As a candidate for employment at Proofpoint, your personal data can be processed as described in our Privacy Policy.DeclineAccept CookiesSign InAI Automation Engineer page is loadedAI Automation EngineerApplylocationsCaliforniaIllinoisTexasMassachusettsColoradotime typeFull timeposted onPosted Todayjob requisition idR14484About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleWe are looking for a high-performing AI Automation Engineer to join our CS Operations – GTM Automation & AI team. In this role, you will design, build, and continuously evolve the AI-driven applications and tools — chat assistants, workflow automations, and increasingly autonomous agents — that make our post-sales revenue-focused teams (Customer Success, Renewals, Technical Account Management, Managed Services) exponentially more effective and efficient.You will partner closely with key stakeholders, end users, AI Integration, Data Engineering, and Enablement to turn ideas into high-impact AI capabilities.This role is ideal for someone who is fiercely passionate about the pace of AI innovation, loves rolling up their sleeves, and is energized by rapidly evolving technologies and a fast-paced environment. You will be part of a fast-moving team that thrives on working with rapidly evolving technologies to deliver value to end-users and our customers.This an individual contributor role reporting to the leader of the GTM Systems & Automation pillar, which in addition to AI is responsible for the full CS tech stack.Your day to dayAI Chat Assistants & Conversational AIEvolve our role-based AI chat assistants — trained to answer questions and take actions tailored to specific personas (e.g., CSM, Renewals).Apply advanced prompt engineering techniques to construct the right level of context, ensuring accurate analysis and reliable output.Continuously test, monitor, and refine assistant performance based on usage data and user feedback.AI-Driven Workflow AutomationDesign and build AI-driven workflow automations using enterprise-grade orchestration platforms (e.g., Amazon Quick Automate, UnifyApps).Use AI to process data, apply evaluation and decision logic, generate outputs, and trigger downstream actions.Deploy scheduled and trigger-based workflows, and design human-in-the-loop checkpoints where judgment or approval is required.AI Architecture & OptimizationContinuously optimize AI system performance — faster data retrieval and analysis, breaking workflows into modular AI agent building blocks, and determining what belongs in a natural-language prompt versus what should be engineered in code (e.g., Python).Assess which AI logic should live at which layer — what should be centralized versus decentralized across different vendors and clouds — and continuously evaluate the ensemble of AI tooling: LLMs (Anthropic, OpenAI, Amazon Bedrock, etc.) and orchestration platforms (Amazon Quick Automate, UnifyApps, open source,...