Enterprise Operations Center Specialist - Senior

Role responsibilities

The EOC Specialist will lead proactive monitoring and incident management, ensuring continuous visibility of enterprise infrastructure. Responsibilities include technical triage, troubleshooting, escalation coordination, and documentation of incidents.

Requirements

Candidates must have at least 5 years of experience in enterprise operations and incident command, with strong technical support skills. Familiarity with ServiceNow and networking concepts is desired, along with relevant certifications.

Key skills

Incident Management, Technical Support, Root Cause Analysis, Network Diagnostics, ServiceNow, ITIL, Escalation Management, Communication, Mentorship, Monitoring, Troubleshooting, Data Center Operations, Documentation, Automation, Problem Solving, Leadership

Keywords

Enterprise Operations Center, Public Trust, Monitoring, Incident Management, Technical Triage, Network Diagnostics, ServiceNow, ITIL, Root Cause Analysis, Data Center Operations, Escalation Management, Telecommunications, SOPs, KPI Dashboards, Mentorship, Automation