Advanced Associate, Fraud Investigation
Overview:
Pearson has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college and career readiness to professional education, through data informed instruction and inventive applications for mobile and digital learning.
Pearson, the world's leading learning company, has global-reach and market leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit www.pearson.com.
Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
The Security Analyst is part of a team responsible for security incident response, hands-on investigation, forensic analysis for security issues affecting test delivery in Pearson VUE’s global network of testing centers. This position requires experience in conducting investigations and fraud in a testing environment.
Responsibilities:
70% Incident Response, Investigation and Analysis
Maintain response plans for different types of test security alerts and incidents
Respond to, investigate, document, track and remediate test security alerts and incidents
Respond to security issues or concerns escalated from other departments
Liaise with program coordinators, program managers, technical support and other departments in response actions as required
Identify and preserve all relevant evidence pertaining to security incidents and investigations
Ensure chain of custody, retention and deletion procedures are followed for all test security data
Undertake analysis of test security data and reports and external forensic artifacts
Conduct investigative research using the internet and online databases
Maintain accurate and extensive documentation of incident history, analysis, findings and responses
Collaborate with test sponsors on joint investigations as required
Prepare incident notification and closure reports for management and test sponsors
Coordinate corrective actions, enforcement actions and appeals involving candidates and test centers
25% Security Operations
Document, review and continuously improve the usefulness of security processes and procedures
Identify and submit requests for system enhancements or new tools needed to meet the evolving needs of the security team
Facilitate regular and ad hoc operational security meetings with program mangers and test sponsors
Coordinate the introduction of new or enhanced security services to existing and new test sponsors
Proactively identify, analyze and escalate potential issues, concerns and roadblocks to manager and other areas of the business as appropriate
Participate in and contribute to the ongoing information security and data protection awareness programs
Participate in other security projects and initiatives as required
5% Other Duties as Assigned
Qualifications:
Education and Experience:
Bachelor Degree in related field preferred
Research and/or investigative experience in corporate or fraud investigation, paralegal research, litigation preparation, loss prevention or information security preferred
Experience with Microsoft Office software suite
Skills, Knowledge and Abilities:
Excellent written and verbal communication skills
Strong analytical skills
Curiosity and quick learning
Creative problem solving
Accountability and commitment
Self-motivation and direction
Ability to multi-tasks
Time management and prioritizing skills
Flexible and open to changes
Other (license/certification):
Investigative/security credential (CPI, CISSP or CISM) would be a plus