Supervisor Automation Operations

If you are a Supervisor, Automation Operations professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will lead and support daily automation operations, exception management, and operational monitoring activities that help ensure automated processes perform accurately, efficiently, and in compliance with established standards. You will work closely with cross-functional teams to support process stability, drive continuous improvement, resolve operational issues, and deliver high-quality outcomes that enhance business performance and customer experience.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Lead daily automation support and exception management activities, ensuring operational processes are executed accurately, efficiently, and in alignment with established standards.
• Coordinate workflow priorities and workload distribution to maintain operational continuity and service quality.
• Provide day-to-day guidance, coaching, and support to team members while promoting consistency, accountability, and adherence to operational procedures.
• Oversee human-in-the-loop activities that support Level 1 automation processes and ensure outputs meet defined validation, governance, and quality requirements.
• Review, investigate, and resolve process exceptions while ensuring complex or non-standard issues are escalated through appropriate channels.
• Monitor automation performance and identify trends, recurring issues, or risks that may affect operational effectiveness.
• Support the stabilization of newly implemented automation solutions through output validation and process monitoring.
• Document observations, process gaps, and potential workflow improvements, partnering with technical teams to support corrective actions and optimization efforts.
• Prepare and deliver operational updates, metrics, and reporting to business stakeholders using established processes and reporting frameworks.
• Collaborate with internal partners, including Customer Operations, Quote & Order Operations, and other stakeholders, to drive alignment and continuous improvement across automated and manual processes.

Who You Are: 

You consistently deliver results, even in challenging situations, and take ownership of achieving high-quality outcomes. You build strong partnerships and work collaboratively across teams to meet shared objectives. You communicate clearly and effectively with diverse audiences, adapting your approach to support understanding and engagement. You proactively identify opportunities for improvement, use sound judgment when addressing challenges, and encourage a culture of continuous learning, accountability, and operational excellence.

For This Role, You Will Need:

• Bachelor's degree in Engineering, a technical discipline, or equivalent combination of education, training, and relevant experience.
• Experience supporting technical operations, automation support, process management, shared services, or a related environment.
• Experience coordinating or leading operational activities in a fast-paced environment.
• Ability to analyze issues, prioritize work, and make informed decisions using established processes and guidelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proficiency in documenting, tracking, and reporting operational performance and process exceptions.

Preferred Qualifications that Set You Apart:

• Experience with automation-enabled business processes, AI-supported workflows, robotic process automation (RPA), or related technologies.
• Background in technical support, automation operations, process improvement, shared services, or business operations.
• Experience supporting process stabilization, root cause analysis, or continuous improvement initiatives.
• Familiarity with governance, compliance, and operational performance monitoring practices.
• Experience collaborating with global or cross-functional teams.
• Knowledge of customer operations, quote-to-order processes, or related business workflows.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

 

 

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