Head of Customer Success (m/f/d)
About Codesphere
Codesphere is a Virtual Cloud Provider from Germany building the future of sovereign cloud infrastructure. Our platform gives enterprises and governments full sovereignty without giving up modern cloud capability – a vision recently validated by a series of multi-million European government tenders.
Since our founding in Karlsruhe in 2020, we’ve expanded into an international team of 60+ experts. Based in Karlsruhe and Munich and backed by top-tier investors, we are chasing a bold vision.
We’re scaling fast and would love for you to join us and grow alongside us 🚀
Summary
Codesphere is growing – and with that growth comes the need for someone to own how we deliver. As our Head of Customer Success (m/f/d), you won't just run projects. You'll shape the standard for how Codesphere shows up for its clients, build a team around it, and personally lead our most complex, high-stakes engagements.
What you'll drive
Define and own how we grow and retain our most important client relationships – establishing processes, standards, and the right culture across the customer success function
Represent Codesphere at senior stakeholder level – from steering committees to executive sponsors
Build and lead a growing team of project and account managers, acting as primus inter pares
Hold accountability for delivery quality, contractual compliance, and client satisfaction across engagements
Anticipate where things break before they do – and have the authority and judgment to course-correct
Create a strong feedback loop between clients and our internal Product & Engineering teams
Be the person both sides trust when things get difficult
What makes you a great fit
7+ years in IT consultancy or delivery leadership, with a track record of building client relationships at senior level
You've led or mentored others and know what excellence looks like – and how to get a team there
At home in boardrooms and sprint reviews alike – you adapt your register without losing your substance
Known for your composure: the harder things get, the clearer you become
Fluent in German and English
Willing to travel regularly to client sites and Codesphere offices
What's in it for you
32 days of paid time off – 30 regular vacation days plus Christmas Eve and New Year's Eve off
Meal allowance – up to 15 digital vouchers per month, adding up to over €100 net for you
Flexibility – hybrid work setup with mobile work options and flexibility around core hours
Steep learning curve – fast-moving environment, real ownership, and a front-row seat to scaling a company
Job-Rad – lease a bike through us, tax-free
Gym access – stay active on site (Karlsruhe office only)
Employee events – from team offsites to regular get-togethers
Company pension scheme – company-supported pension to set you up for later
Great public transport links – both offices are within walking distance of tram and metro stops