Skip to main contentBeware of Fraudulent RecruitersIt has come to our notice that Fractal Analytics’ name and logo are being misused by certain unscrupulous persons masquerading as Fractal’s authorized representatives to approach job seekers to part with sensitive personal information and/or money in exchange of promise of lucrative job offers in Fractal. Please exercise caution and verify that the person approaching you is a genuine representative of Fractal Analytics, or an authorized consultant, before you provide any personal details or other non-public information. If in doubt, please write to hiring@fractal.ai to seek clarification or report any abuse.This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website. We use this information in order to improve and customize your browsing experience and for analytics about our visitors both on this website. To find out more, see our Privacy Policy here . Read Full Privacy MessageDeclineAccept CookiesSign InClient Success Principal Consultant page is loadedClient Success Principal ConsultantApplylocationsNew Yorktime typeFull timeposted onPosted 30+ Days Agotime left to applyEnd Date: July 31, 2026 (9 days left to apply)job requisition idSR-40078It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Fractal Analytics is a global, AI-first company and strategic partner to Fortune 500 organizations. Unlike traditional consulting or services firms, AI is Fractal’s core business—not an add-on. For over 25 years, Fractal has helped enterprises apply advanced analytics and AI to improve decision-making at scale.Fractal’s Healthcare & Life Sciences (Pharma) practice is purpose-built to support global pharmaceutical organizations across commercial, R&D, supply chain, and enterprise functions. We work with many of the world’s largest pharma companies to design, build, and scale production-grade AI and GenAI solutions that deliver measurable business and patient impact.Join our team and shape the future Pharma & Life Sciences through groundbreaking technology solutions! Please visit Fractal | Intelligence for Imagination for more information about Fractal.Locations: Multiple locations based on client demand, including New York City, New Jersey, Boston, and Maryland. This role requires onsite presence at Fractal offices and/or client sites, based on the engagement.Note: This position is not eligible for Immigration Sponsorship at this time. Role Overview: As a Client Success Principal in the Healthcare & Life Sciences practice, you will lead AI-driven enterprise transformations for senior life sciences clients, delivering against CEO-level mandates. You will execute AI foundations and functional AI programs at scale, drive delivery quality and growth, and expand long-term client partnerships. This role owns strategic Fortune 100 pharma accounts, growing multi-million-dollar relationships across major U.S. life sciences markets while ensuring Fractal consistently delivers at the highest standard.ResponsibilitiesOwn delivery and growth for Fortune 50 pharma accounts, driving $20M+ in annual consulting and delivery revenueLead large, multi-program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutionsPartner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analyticsEnsure strong client outcomes and satisfaction, with a target NPS of 70+Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environmentsDevelop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plansRepresent Fractal’s full portfolio across AI, engineering, design,...
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