Director - Founder's Office (Product & Tech)
Zapp·Lightspeed (Consider)
London, United KingdomPeople Manager, FounderPosted Jun 26, 2026
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Director - Founder's Office (Product & Tech)
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Director - Founder's Office (Product & Tech)Location: Nine Elms, London - Full TimeAbout ZappZapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.About the RoleThis is a rare opportunity to sit at the intersection of executive strategy and hands-on product leadership. As Director - Founder's Office (Product Management), you will work directly with Zapp's Founder and Senior Leadership Team - shaping the company's most important product bets while also rolling up your sleeves to own the consumer mobile (iOS) experience end-to-end.This is not a traditional Product role. You will be the Founder's trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap, drive cross-functional alignment, and take personal accountability for outcomes across the full customer funnel.You'll thrive here if you're equal parts strategist and builder - someone who can hold a leadership-level conversation in the morning and review a sprint backlog in the afternoon, without losing anything in translation.Key ResponsibilitiesStrategic Leadership & Founder PartnershipServe as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.Act as...