Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Senior or Sales Manager, MICE, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
Sales & Business Development
- Prospect and secure MICE and group business from key markets and assigned corporate accounts.
- Develop and maintain detailed account plans in Salesforce; ensure timely updates of all sales activities.
- Conduct client meetings, lead site inspections, and organize familiarization trips and client entertainment (flexibility for evenings/weekends required).
- Represent the hotel at trade shows, networking events, and sales trips to generate new leads.
- Collaborate with Hilton Sales network, TMCs, and MICE partners to strengthen relationships and drive new business.
- Support corporate sales activities when required ensuring seamless collaboration across segments, including
- Manage corporate RFP processes and maintain accurate trackers; ensure rates are correctly loaded in GDS.
- Utilize third party tools such as TravelClick Hotelligence (Agency 360) to analyze market trends and identify new business opportunities
Account Management
- Maintain strong relationships with existing clients to maximize repeat business.
- Ensure timely responses to inquiries and proposals to improve conversion rates.
- Monitor account performance and implement strategies to achieve revenue goals.
Conference & Events
- Work closely with the Events team to ensure smooth handover of confirmed business.
- Support initiatives to increase conversion and optimize space utilization.
Revenue & Reporting
- Support pricing strategies and competitor analysis in collaboration with Revenue Management.
- Assist in preparing monthly activity reports detailing confirmed and provisional business.
- Contribute to annual sales forecasts and revenue plans.
Systems & Compliance
- Ensure accurate data management in all sales systems.
- Maintain up-to-date knowledge of Hilton systems, procedures, and brand standards.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Minimum 2 to 3 years’ experience in hotel/event sales, preferably in MICE or group segments.
- Strong selling, negotiation, and lead management skills.
- Commercial acumen with experience in forecasting and analytics.
- Excellent communication, planning, and organizational skills.
- Ability to build strong client relationships and deliver exceptional customer service.
- Flexibility to travel and work evenings/weekends as required.
- Proficiency in Salesforce, GDS, and revenue management tools is an advantage.