This website uses cookies to ensure you get the best experience.
Marley Spoon and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it.
If you consent to it, we will also use cookies for analytics purposes.
See our Cookie Policy to read more about the cookies we set.
You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.
Accept all cookies
Decline all non-necessary cookies
Cookie preferences
Select which cookies you accept
On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.
If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.
To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.
Strictly necessary
These cookies are necessary to make the site work properly, and are always set when you visit the site.
Vendors
Teamtailor
Analytics
These cookies collect information to help us understand how the site is being used.
Vendors
Teamtailor
Accept these cookies
Decline all non-necessary cookies
Skip to main content
Career menu
Employee
Log in as employee
Candidate
Log in to Connect
Homepage
marleyspoon.com
Share page
Facebook
X
LinkedIn
Mail
Customer Communications
·
Lisbon Office
·
Hybrid
CC Expert - English Speaking
If you’re passionate about service & thrive in a collaborative, fast-moving environment, Marley Spoon wants you on our team!
Apply for this job
About Marley SpoonAt Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors.We’re a global team united by a love of food and a commitment to creating great customer experiences.About the RoleWe’re looking for a Customer Care Expert to support our English-speaking customers. In this role, you’ll be a key point of contact for our community, helping customers through a variety of channels while delivering friendly, effective, and solution-focused support.You’ll work closely with our Lisbon team to ensure every interaction reflects the Marley Spoon experience—supportive, efficient, and customer-focused.What You’ll DoServe as the primary point of contact for English-speaking customers across phone, email, chat, and social mediaProvide timely, thoughtful support while resolving customer questions and issuesMake outbound calls to engage with customers and help strengthen long-term relationshipsContribute ideas and feedback to help improve our proactive customer care approachTake ownership of projects from planning through execution and reportingWhat We’re Looking ForFluent English (required)Flexibility to work varying shifts, including early, late, or overnight schedulesStrong written and verbal communication skillsA genuine passion for helping customers and improving their experienceDetail-oriented with a hands-on approach to problem solvingCurious, eager to learn, and comfortable applying new knowledge quicklyPassion for food is a plusBenefits:Hybrid work policy (remote + office).22 annual leave days +2 days extra days for every year of tenure (up to 6).5 training days per year.Private health insurance provided by Tranquilidade.Food allowance of 7.62€/worked day...
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.