Box Office Director | Full Time | Ryan Field at Northwestern University

Welcome page Returning Candidate? Log back in! Box Office Director | Full Time | Ryan Field at Northwestern University Location US-IL-Evanston Job Post Information* : Posted Date 1 week ago(7/13/2026 9:41 AM) Job ID 2026-33114 Location Name Ryan Field at Northwestern University Category Box Office Type Regular Full-Time Location : Location US-IL-Evanston Job Post Information* : External Company Name Oak View Group Job Post Information* : External Company URL https://www.oakviewgroup.com/ Location : Postal Code 60208 Location : Address 1501 Central Street Job Post Information* : Post End Date 10/16/2026 Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.  Position Summary The Box Office Director will control all ticket inventories and oversee the processing of orders and payments. Utilizing ticketing software, he/she will create ticketing for events and financial reports; manage and participate in the development and administration of an annual budget; direct the forecast of additional funds needed for staffing, equipment, materials, and supplies; and direct and monitor expenditures. The Box Office Director is responsible for the selection, training, motivation, and evaluation of all Box Office personnel and the management of all aspects of customer service related to internal and external customers. This role pays a yearly salary of $90,000 - $105,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until October 16, 2026. About the Venue The new Ryan Field will create a world-class home for Northwestern University Athletics and a best in the nation football experience for fans and players and be a year-round asset for the community. Responsibilities Build all events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.Oversee all financial reconciliation in regard to daily reports, monthly reports, and event settlement.Manage all information being sent and posted through the ticketing system.Act as systems administrator for the ticketing system and liaison between staff, promoters, presenters, and the facility.Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.Prepare all ticketing reports for and work with tenants on system training and related premium ticketing services.Update and relay all box-office-related event information to each department and client.Investigate and resolve ticket-related issues.Responsible for season ticket renewal mailings, processing of season ticket monies, and printing/mailing of season tickets.Responsible for all season ticket holder customer service-related upgrades, priority point systems, etc.Responsible for the collection of all ticket monies, tracking of accounts payable/receivable, and preparation of sales reports/ticket revenue updates (this includes parking monies).Work with sales reports/ticket revenue updates.Work with sales and marketing departments to set up various ticket discounts and promotions.Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.Process/fill approved charity ticket requests; document all complimentary tickets issued.Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.Process donor seat selection and retention.Manage of all...