The Opportunity
The Digital Sales and GTM team at Adobe EMEA ensures customers achieve success relative to their intent and derive meaningful membership value, while delivering Adobe shareholder value as measured in ARR growth and critical metric performance improvements. The team drives growth through key business levers such as optimized user journeys, promotional strategy, free customer trial experiences, add-on/up-sell and customer retention. EMEA is Adobe’s largest international region, and has a fascinating array of cultures, countries, and economies, that make it a priority for Adobe’s overall strategy.
You will be at the forefront of Adobe’s mission to empower everyone to create. You are responsible for assuring users achieve value across our current and next generation experiences on desktop, web and in mobile apps. You will build an end-to-end understanding of the customer experience and then act on opportunities through in-quarter actions as well as multi-quarter roadmap planning. You'll be user-focused and will partner closely with Marketing, Product, Business Intelligence, and User Research to paint the picture of Adobe EMEA’s customer’s needs and wants.
As a passionate advocate for the customer, your mantra is to remove friction and challenge mental models to deliver significant improvements to the user experience.
What you'll Do
Manage the MAU & Retention RTB, using existing Adobe frameworks and creating new ones as needed.
Create and manage a framework for driving overall MAU, critical initiative MAU (GEN AI), across desktop, web & mobile apps; understand multi-surface usage drivers.
Build and own the analytical backbone for engagement and retention: define cohorts, instrument the member journey, and run funnel, retention-curve, churn, and LTV analyses end-to-end—working directly in the data rather than relying solely on prepared reports.
Build clear, compelling recommendations to prioritize growth opportunities, supported by strong analysis and business logic, and articulate them to leadership to gain support.
Diagnose the health of MAU for a given audience and product, with an eye towards a user’s initial use and engagement journey, in order to find opportunities and deliver value to customers on an ongoing basis.
Influence key Product decisions, especially pertaining to onboarding / MAU and retention, that deliver impact to your critical metrics.
Track performance on a weekly basis and dive deep into the root causes behind positive and negative variances.
Develop strategies to understand how users become successful with Adobe’s products and identify actions to increase engagement.
Increase opportunities for optimizing the membership value and explore global initiatives that could drive broader impact on deep engagement.
What you need to succeed
+10 years commerce, software, management consulting, or business analytics experience. Ideally Product Management experience with an emphasis on testing and responsibilities driving product roadmap decisions.
Multi-market / global scope: proven experience managing engagement or retention across multiple countries or a global member base (not a single domestic market).Hands-on, technical data fluency is essential. You can independently extract, transform, and analyze engagement data using SQL and Python, build cohort/retention/churn/LTV analyses, and turn ambiguous questions into quantified answers. Comfort with a cloud data platform such as Databrick and BI/Experimentation tooling.
Data driven with strong analytical skills and an ability to quickly turn data into actions.
Experience creating and leading cross-functional initiatives built around driving data-informed hypotheses that will power improved user engagement and retention.
Outstanding communication and social skills with the desire and ability to take a stand and advocate a course of action, highly articulate, makes arguments in a compelling manner.
Strong teammate and great sense of humor!
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.