Senior Director Hotel & Port Operations

Role responsibilities

The Senior Director of Hotel Operations provides strategic leadership and operational oversight for hotel and port functions across the fleet, ensuring guest satisfaction and operational excellence. This role involves developing standardized procedures and training programs while serving as a liaison between shipboard and shoreside teams.

Requirements

Candidates must have a bachelor's degree in a relevant field and a minimum of 10 years of progressive leadership experience in the cruise, hospitality, or port operations industries. A master's degree is preferred, along with demonstrated experience in managing multi-department operations and driving guest satisfaction.

Key skills

Strategic Leadership, Operational Excellence, Guest Satisfaction, Regulatory Compliance, Revenue Growth, Training Programs, Cross-Functional Collaboration, Project Leadership, Vendor Management, Financial Planning, Process Improvement, Policy Development, Analytical Skills, Problem-Solving, Decision-Making, Communication Skills

Keywords

Hotel Operations, Port Operations, Guest Experience, Operational Excellence, Regulatory Compliance, Revenue Growth, Standard Operating Procedures, Training Programs, Cross-Functional Initiatives, Vendor Relationships, Financial Planning, Contract Negotiations, Performance Metrics, Net Promoter Score, Operational Performance, Process Improvements, Project Management