Service Delivery Manager

Skip to main contentProofpoint uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings.  As a candidate for employment at Proofpoint, your personal data can be processed as described in our Privacy Policy.DeclineAccept CookiesSign InService Delivery Manager page is loadedService Delivery ManagerApplylocationsIndiatime typeFull timeposted onPosted Yesterdayjob requisition idR14384About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactCorporate OverviewProofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.Protection Starts with People.  Proofpoint.Your Responsibilities • Own and manage Professional Services delivery execution for an assigned sales regions, ensuring alignment with customer requirements and internal commitments• Ability to work across multiple geographies APJ/EMEA• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes • Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment • Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs • Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate • Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction • Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them • Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes • Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions • Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding • Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions • Collaborate with subject matter experts to support evolving technical and digital delivery capabilities • Support cross...