Lead/Head, Store Operations (foodora market)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Lead/Head, Store Operations (foodora market)Full-timeCompany Descriptionfoodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionAs Lead/Head of Operations Foodora Market Norway, you will spearhead our “Dark store” operations; 7 Dark Stores and ~100 employees. You will own the store P&L’s and all operations related metrics in the overall Foodora Market P&L. You will work closely with local stakeholders, especially Head of Commercial Foodora Market, and with regional counterparts within the operations domain. You will report to the General Manager, Quick Commerce Norway and be part of the Quick Commerce Management team.  In short, the role is responsible for day-to-day fulfillment operations, ensuring seamless customer experience, and driving efficiency and growth through strategic planning and execution across the Foodora Market (dark stores) business in Norway. This entails overseeing coordination across commercial, supply chain, and warehouse teams to maximize growth, performance and cost-effectiveness.This role is ideal for an experienced operator with a strong track record in eCommerce or FMCG operations who thrives in fast-paced, data-driven environments. ResponsibilitiesManage and optimize the performance of all dark stores in Norway, including picking, inventory accuracy, labor planning, and in-store executionDrive key customer experience metrics (e.g. picking accuracy, fulfillment success, incident rates, on-time delivery) and lead initiatives to continuously improve service levelsDrive cost control and operational efficiency through process improvements, space optimization, and strategic resource planningOwn and evolve the store network and real estate strategy — including location scouting, sizing, and layout design — to ensure optimal coverage, productivity, and proximity to demand. Lead real estate negotiations and manage relationships with landlords and property partnersLead strategic projects to future-proof operations, including dark store layout redesigns, automation opportunities, and assortment-driven space planningCollaborate cross-functionally with local and central teams, including Supply Chain, Logistics, Tech, and Commercial, to optimize day-to-day operations and roll out best practices at scaleWork closely with the Logistics team to define the ideal rider deployment setup, balancing customer experience with logistics cost and SLA adherenceDesign and implement operational OKRs and KPIs to provide real-time visibility into store-level and network-wide performance and improvement areasEnsure full compliance with internal SOPs, health & safety regulations, and local lawsAct as the food safety and hygiene guardian — define, roll out, and enforce food safety protocols across all stores in compliance with regulatory and internal standardsFormulate, manage, and track budgets, productivity targets, and staffing plans to support sustainable growthBuild, mentor, and lead Store Managers and their teams through a culture of ownership, continuous improvement, and operational excellenceHold end-to-end responsibility for the local store portfolio, including lease agreements, renewals, relocations, and landlord relations, in close partnership with local management teams and regional leadershipQualifications6+ years of experience in e-commerce / fulfilment operations / retailProven ability to manage end-to-end fulfillment operations, including both in-house stores and third-party partnersExperience working with regional and cross-functional stakeholders in fast-paced, high-growth environmentsStrong people leadership skills:...