Transactions Manager II

As a Transactions Manager II within JPMorganChase, you will play a pivotal role in managing a team(s) responsible for processing daily document transactions and extracting checks and remittances. Your role will involve leveraging your broad knowledge of transaction or operations management principles and practices to ensure optimal technology services are utilized for capturing client information. You will be expected to make data-driven decisions that impact the short-term objectives and priorities of your team and wider department, all while fostering a collaborative and inclusive environment. Your ability to manage high-performing teams, resolve operational issues, and enhance customer experience will be crucial in this role. Additionally, your proficiency in data and tech literacy, market product knowledge, prompt writing, and artificial intelligence will enable you to drive innovation and strategic thinking within your department.

Job responsibilities

• Lead teams in daily processing of document transactions and extraction of checks and remittances, optimizing delivery of strategic priorities and department objectives, including productivity, quality, and customer experience.
• Oversee remittance processing operations by setting daily production goals, delegating work, evaluating performance, and implementing action plans to maximize productivity and quality.
• Manage shift operations by resolving production or quality issues, and escalating process delays or breakdowns to management and key stakeholders.
• Apply strategic thinking, operational acumen, and data literacy to make informed decisions impacting the department and communicate insights effectively to the team and other departments.
• Utilize data analysis skills to evaluate end-to-end processes, identifying critical issues and opportunities to optimize transaction management.
• Leverage proficiency in artificial intelligence and prompt writing to guide AI system behavior, ensuring accurate outputs and supporting the implementation of new technologies.

 Required qualifications, capabilities, and skills 

• Demonstrate expertise in managing a team within a transaction processing environment for at least three years, effectively leading and optimizing team performance.
• Demonstrated ability to apply advanced analytical and problem-solving skills in a transaction management setting.
• Proven experience in implementing and optimizing automation technologies in a transaction processing environment.
• Proficiency in using artificial intelligence and prompt writing to guide the behavior and responses of AI systems.
• Demonstrated ability to apply strategic thinking and data & tech literacy in making informed decisions and communicating insights effectively.

 This position may require you to work non-traditional hours and/or additional hours as business needs arise.  Work schedule might be subject to change.  

Schedule:  Monday - Friday 7:00am to 3:30am

Security Clearance Requirement:

A Government Security Clearance, including Public Trust clearance, will be required for this position. As a condition of employment, the selected candidate must successfully complete a comprehensive background screening to obtain the necessary clearance. This process includes, but is not limited to:

•    Fingerprints
•    Credit check
•    Proof of U.S. Citizenship, Acceptable documents may include a U.S. passport, certificate of naturalization, or original/certified birth certificate.
•    Verification of employment history
•    Educational background
•    Criminal record check
•    Tax filing history (possibly)
•    References 
•    Information on relatives including citizenship  
•    7 Year Travel History
•    7 Year Residence History 
•    Government interview completion and favorable background investigation.
•    Other relevant verifications as mandated by federal requirements

Employment is contingent upon the candidate’s ability to meet all requirements for government security and Public Trust clearance. Following hire, failure to maintain this clearance may result in termination of employment.