Reservations Coordinator - Hilton San Francisco Union Square
Exceptional Hospitality Starts with You
Come join the team at the Hilton San Francisco Union Square located in the heart of Downtown San Francisco!
The team is seeking a detail-oriented Reservations Coordinator to process group reservation information, including rooming lists, suites, resumes, and billing requirements. This role serves as a liaison between Meeting Planners, Housing Bureaus, Meetings & Conventions, and the Front Office, ensuring accurate reservation details and exceptional guest service. The ideal candidate will have strong organizational, communication, and multitasking skills and thrive in a fast-paced hospitality environment.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Coordinator, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.