Collections Recovery Specialist III - Auto DBCO

Are you ready to make a difference in the lives of our customers? At JPMorganChase, we offer a dynamic career path where you can push the limits of what's possible. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth. Join a team that values diversity, integrity, and teamwork, and be part of a supportive work environment.

As a Collections Recovery Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment, demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy, while exploring the use of artificial intelligence to enhance decision-making processes.

Job responsibilities

• Engage with customers by actively listening and responding to inquiries, demonstrating empathy to build trust and maintain a positive brand perception.
• Negotiate to develop and propose payment plans or solutions beneficial for both the customer and the bank.
• Apply critical thinking to select and implement solutions for resolving delinquent accounts, considering customer eligibility and circumstances.
• Maintain effective communication with customers in a metrics-driven environment, ensuring interactions are respectful and empathetic.
• Navigate computer systems efficiently to retrieve and manage account information while staying engaged with customers.
• Exhibit personal excellence through punctuality, integrity, accountability, and the ability to work independently and collaboratively.

Required qualifications, capabilities, and skills

• Ability to understand and address customer needs, ensuring a positive experience.
• Proven ability to influence and persuade customers to agree on beneficial solutions.
• Skilled in using computer systems to manage customer interactions and retrieve information.
• Strong interpersonal skills with the ability to communicate effectively and empathetically.
• Capable of critical thinking and exercising independent judgment to resolve issues.
• Adaptability to changing environments and ability to handle multiple tasks.

Preferred qualifications, capabilities, and skills

• Experience in customer-focused roles, demonstrating strong communication and interpersonal skills.
• Ability to adapt swiftly to changing environments and manage multiple tasks, showcasing flexibility and proficiency in computer functions.
• Demonstrated negotiation skills with a track record of achieving beneficial agreements.