Job Description

The Principal Salesforce Administrator is a senior, enterprise-level role responsible for the stability, scalability, and strategic evolution of Momentive’s Salesforce Platform ecosystem. This leader will define and own the long-term platform architecture and roadmap, aligning technology strategy with enterprise business objectives while serving as the final technical authority across all platform decisions.
The ideal candidate brings advanced Salesforce administration and architecture capabilities, and demonstrated experience owning integration governance, platform standards, and organizational capability development. They will operate with a high degree of autonomy, mentoring junior and senior administrators while serving as a trusted strategic partner to Finance, Commercial, Client Operations, and the C-suite.

Key Responsibilities:

Platform Architecture & Strategy

• Define and own the long-term platform architecture and roadmap for Momentive's Salesforce Platform ecosystem, aligning technology strategy with enterprise business objectives.
• Define and execute a Salesforce Center of Excellence (CoE) strategy; align platform roadmap with broader digital transformation goals and influence strategic vendor negotiations.
• Serve as final escalation point and technical authority for all platform decisions.
• Evaluate emerging Salesforce platform capabilities (e.g., Agentforce, Data Cloud) and provide executive-facing recommendations on adoption roadmap and ROI.
• undefined Platform Administration & GovernanceEstablish and enforce governance frameworks, naming conventions, and configuration standards across the org.Lead enterprise-wide governance for user setup, roles, profiles, permissions, and security settings.Define and enforce security architecture standards across business units; partner with InfoSec and audit teams to design proactive risk mitigation and compliance strategies.Own release strategy and governance for Salesforce upgrades, patches, and new feature adoption; establish automated audit frameworks and compliance dashboards for proactive platform monitoring.Lead Tier II/advanced support operations; troubleshoot issues, manage incidents, define escalation protocols, and direct vendor relationships, SLA negotiations, and support governance across teams. Functional Development & AutomationArchitect, evaluate, and govern deployment of new functionality for Salesforce Platform at an enterprise scale, continuously improving the user experience while balancing technical debt, scalability, and total cost of ownership.Design and implement automation using declarative tools (e.g., Salesforce Flows; Certinia workflow capabilities) and serve as the internal expert and approver for all automation design patterns, ensuring consistency and long-term maintainability.  User Enablement & Organizational CapabilityOwn and drive rollout of relevant Salesforce capabilities across practice areas; develop enablement strategy, build internal documentation standards, and mentor junior/mid-level administrators.Recruit, develop, and retain platform administration talent; contribute to hiring decisions and team capability building. Reporting, Analytics & Executive InsightsOwn KPI reporting and dashboards; define the enterprise analytics strategy and data model to support executive-level reporting and multi-year forecasting, including integration with BI tools and data visualization platforms.Deliver data-driven insights on platform performance, launch outcomes, and operational health; develop predictive analytics and advanced dashboards to support executive decision-making and continuously optimize commercial outcomes. Integrations & Enterprise ArchitectureLead integrations between Certinia, Salesforce, NetSuite, and other business systems; make build/buy/partner decisions on third-party tools and serve as the technical owner of the integration architecture.Architect and optimize complex data models across Salesforce orgs and integrated systems; drive data governance strategy including deduplication, cleansing, and stewardship frameworks.Evaluate and manage third-party tools/AppExchange applications; assess iPaaS architecture and integration governance. 

  Qualifications

  8+ years of progressive experience as a Salesforce Administrator with Salesforce Certified Advanced Administrator and Salesforce Certified Platform App Builder certifications, with demonstrated Certinia PS Cloud/CS Cloud expertise. Additional certifications (e.g., Salesforce Architect, CPQ Specialist, or equivalent) strongly preferred.Experience with integrations and data flows among Salesforce, Certinia, and ERP systems (NetSuite preferred); demonstrated ownership of iPaaS architecture, integration governance, and multi-org strategy.Strong understanding of Salesforce administration best practices, data governance, security, and compliance requirements. Experience defining and auditing governance policies, conducting org health assessments, and remediating technical debt.Expertise in data governance and stewardship frameworks, including experience with ETL tools, scalable data model design, and enforcement of compliance standards across the platform.Advanced proficiency with declarative automation and analytics (Flows, reports, dashboards, and orchestration frameworks) and the ability to set platform-wide standards for automation design, including documentation and peer review processes.Ability to read and review Apex code; comfort directing developer resources on code-based solutions.Familiarity with Salesforce DevOps tooling and formal release/change management practices, including UAT planning and sign-off processes.Proven leadership, strategic thinking, and executive communication skills; able to influence cross-functional stakeholders, drive enterprise-wide initiatives, and translate complex technical tradeoffs into business-impact narratives for senior leadership.Hands-on experience with configuration elements such as custom objects/records, imports, page layouts, workflows/approvals, reports, and dashboards. Ability to conduct technical reviews of others' work and provide structured feedback. "> ">undefinedSkills•        Strong analytical and problem-solving skills; ability to anticipate systemic risks and architect proactive solutions before issues arise.Ability to operate successfully in a fast-paced environment with a premium on integrity, excellence, execution, and teamwork. Models and elevates team standards; influences without direct authority.Highly organized; able to prioritize work, meet deadlines, and manage multiple initiatives. Owns the platform backlog and drives prioritization conversations with senior stakeholders.Professional, adaptable, and calm under pressure. Demonstrated ability to lead through ambiguity and drive alignment across competing organizational priorities.Operates with a high degree of autonomy; defines their own scope, proactively identifies the next horizon of platform opportunity, and champions best practices and innovation across the organization.Mentor and develop junior and senior administrators; contribute to hiring decisions and team capability building.Builds and maintains strong partnerships across business units; recognized as a trusted advisor on Salesforce strategy, governance, and platform direction.Partners with IT, InfoSec, and business leaders to ensure the Salesforce roadmap aligns with enterprise security, compliance, and strategic objectives.Translates business objectives into Salesforce solutions that deliver measurable impact and scalability across the enterprise.

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
 

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.