Senior Product Associate

Our team is at the heart of building and improving tooling that supports all aspects of Chase offering including new market expansion. We are looking for solution-oriented, commercially minded, customer-focused product managers, used to working in an agile environment who want to be a part of building exceptional user experience within a diverse and inclusive team.

As a Senior Product Associate at JPMorganChase within the International Consumer Bank, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will lead the development, testing, implementation and maintenance of CRM platform to enable delivery of industry-leading customer service experience. 

Job responsibilities

• Define the roadmap and objectives for our customer service operations technology platform
• Take responsibility for the successful delivery of the product, ensuring that it meets the acceptance criteria of your stakeholders
• Partner with the Tech Lead to ensure alignment and feasibility of product, technical vision, and requirements
• Create testing and implementation plans
• Ensure the product meets all legal, regulatory, risk, and control requirements
• Be hands-on, detail-oriented, and outcome-focused as well as a strong team player

Required qualifications, capabilities and skills

• Demonstrate expertise in delivering and scaling customer service operation technology products
• Have experience in a complex software environment with Agile/Scrum development
  • Show strong experience with planning, prioritizing, and maintaining product backlogs
  • Demonstrate strong experience assessing value, developing cases, and prioritizing stories, epics, and themes to ensure work focuses on those with maximum value and is aligned with product strategy
  • Possess expert-level knowledge in Agile principles, processes, and best practices
  • Exhibit strong experience with hypothesis-driven development, product experimentation, and product analytics
• Communicate strongly and feel comfortable explaining design, architecture, and roadmap to a wide range of audiences from both technology and business backgrounds

Preferred qualifications, capabilities and skills

• Good understanding of process mapping
• Experience with Customer Relationship Management and Operations or Customer Service
• Knowledge of Salesforce out of the box functionality and tools