Medical Office Associate II - Per Diem, Days - Infusion Center - Atlantic Health Chilton Medical Center

Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front, scheduling, patient communication, and filing.

Principal Accountabilities:

• Acquires information on new patients and follow-ups. Schedules for new patients and follow-up appointments.
• Prepares daily charts and obtains medical history, physician documentation, orders, lab work, consents, and releases information by HIPPA guidelines. Scans all medical records into Epic. 
• Department reception greets patients and department visitors courteously. Answers questions, provides information requested, i.e., forms, brochures, insurance. Directs callers appropriately use telephone standard etiquette.
• Performs departmental MOA duties. Delivers and posts messages for department. Picks up and distributes departmental mail. 
• Organize reception area and monitors when needed. Files charts & paperwork. Organizes the Lobby and maintains clean environment.
• Behaviors which foster patient satisfaction are consistently demonstrated. Maintains universal precautions. 
• Consistently responds to patients/families in a courteous, timely and positive manner. Consistently responds to patients’ rights to privacy, dignity, and confidentiality. Completes follow-up phone calls as requested.
• Assists in the organizational structure of the unit and ongoing work environment.
• Communicate well with team members. Works well with co-workers and fosters department and hospital goals.
• Completes Registration process. Registers all new patients and verifies information on existing patients. Checks diagnosis codes with MD office and in Code Correct. Validates pre-certification process complete. 
• Scan all documents into Epic. Identifies the patient using 2 patient identifiers and wrist bands them appropriately. Checks “in” patients from the Infusion and Radiation departments.

• Performs other related duties as assigned.

  
  
  Schedule:

   

• Per Diem, Days
• Every other weekend Saturday and Sunday, variable holidays
• 7:30am start

Required:

• High School Diploma or equivalent.
   

Preferred:

•  Associates degree in Medical Office Management, Business, or related field.
• 1 year of experience in a medical office environment or relevant area.