Employee Benefits Account Manager (Hybrid)

Careers At Patriot Growth Insurance Services and Partner Agencies Current job opportunities are posted here as they become available. Back To Openings Employee Benefits Account Manager (Hybrid) Department: L&H - Small Group Location: Buffalo, NY START YOUR APPLICATION About Sheridan, A Division of Patriot Growth Insurance Services: Sheridan Benefits is a dynamic, full-service independent insurance agency, established in 2005 and based in vibrant Buffalo, NY. We specialize in providing comprehensive Benefit consulting, integrated Payroll, HR, Compliance services, and cutting-edge technology solutions to a diverse clientele�from small family-owned businesses to large national corporations. Our dedicated team also assists individuals with health insurance and Medicare needs. At Sheridan Benefits, we prioritize customer satisfaction and retention, and our commitment to excellence is reflected in everything we do. As a proud partner agency of Patriot Growth Insurance Services, we offer exciting opportunities for professional growth and collaboration in the dynamic insurance industry. Position Overview: We are seeking an experienced and client-focused Employee Benefits Account Manager to join our team. This role is responsible for managing employee benefits client accounts, coordinating renewals and open enrollment activities, supporting benefits technology implementations, and delivering an exceptional client experience. This position will serve as a key resource for group benefits clients and requires strong expertise in the Affordable Care Act (ACA) and Consolidated Health Program (CHP) administration, compliance, and client support. The ideal candidate is highly organized, collaborative, and experienced in managing multiple priorities while providing consultative support to clients. This position plays a key role in supporting client retention, operational efficiency, and overall service excellence. Work Arrangement: This is a full-time hybrid position reporting to our office in Buffalo, NY. Professional Responsibilities: Serve as a primary point of contact for employee benefits clients, proactively assessing needs and delivering responsive, high-quality service. Serve as a subject matter expert on ACA and CHP programs, providing guidance to clients, assisting with compliance-related questions, and supporting enrollment, reporting, and ongoing administration activities. Coordinate and manage benefit renewal activities, including marketing, carrier negotiations, spreadsheet analysis, proposal preparation, and client presentations. Support onboarding activities and employee communication initiatives, including open enrollment meetings, benefits education, and implementation support. Manage benefits technology platform implementations and collaborate with internal and external partners to support successful execution and adoption. Maintain strong client satisfaction by providing consultative support, resolving issues, and ensuring timely follow-up on client requests. Assist with new business opportunities by supporting marketing efforts, spreadsheeting, proposal development, and open enrollment presentations for prospective clients. Collaborate with internal teams to identify process improvements, increase operational efficiencies, and support cost-saving initiatives. Prepare and maintain client-facing materials, reports, spreadsheets, and presentations to support ongoing account management and client communication. Maintain knowledge of compliance-related topics, including COBRA, FSA, HSA, and other employee benefits regulations impacting clients. Partner with colleagues to support day-to-day service operations and contribute to team success through collaboration and shared accountability. Stay informed on industry trends, carrier updates, compliance requirements, and best practices through ongoing professional...