Quality Technician - Level II - SHOP

Job Summary

The Quality Technician - Level II supports production quality and inspection activities by assisting engineers in monitoring material and product quality, conducting inspections and testing, and maintaining quality documentation and records. This role works under moderate supervision and collaborates closely with manufacturing, engineering, supply chain, suppliers, and customers to support issue resolution and ensure compliance with quality standards.

The position involves the use of measurement and testing equipment, interpretation of technical specifications, participation in quality improvement activities, and support for customer issue resolution to ensure product quality, reliability, and customer satisfaction.

 

Key Responsibilities

• Compare physical characteristics of components, materials, equipment, and products against technical specifications to identify defects and non-conformances.  
• Conduct routine tests related to electrical function, reliability, packaging quality, and product performance. 
• Record inspection and test results and prepare technical reports and quality documentation. 
• Perform product and component testing using a variety of measurement and testing equipment. 
• Support customers in understanding product specifications and interpretation of measurement data. 
• Participate in measurement uncertainty studies and calibration-related activities. 
• Ensure proper maintenance, calibration, and upkeep of measurement and test equipment. 
• Coordinate with Quality, Manufacturing, Engineering, Supply Chain, suppliers, and external stakeholders to drive issue resolution and corrective actions. 
• Support problem definition, root cause analysis, and closure of customer quality concerns. 
• Maintain and update dashboards, CoC records, non-sales activity records, and other quality-related documentation. 
• Participate in quality process improvement initiatives, audits, and compliance activities. 
• Support timely reporting and communication of quality issues and resolutions. 
• Travel to customer locations as required to support issue resolution and strengthen customer relationships. 

Competencies

Technical Competencies

• Measurement Science 
• Quality Process Management 
• Laboratory Management 
• Product and Component Inspection 
• Measurement Equipment Operation and Calibration 
• Technical Documentation and Reporting 
• Root Cause Analysis and Corrective Actions 
• Quality Audits and Compliance 
• Statistical and Measurement Analysis 

Behavioral Competencies

• Action Oriented 
• Collaborates  
• Communicates Effectively 
• Customer Focus 
• Decision Quality 
• Manages Conflict 
• Resourcefulness  
• Values Differences 

 

Qualifications

• High school diploma, secondary education completion certificate, or equivalent experience is required. 
• Diploma, technical certification, or additional training in Quality, Manufacturing, Mechanical, Electrical, or related STEM fields is preferred. 
• This position may require licensing for compliance with export controls or sanctions regulations

 

Experience

• Requires some work experience and intermediate-level knowledge obtained through training, education, or on-the-job experience. 
• Experience in manufacturing quality, inspection, testing, or customer quality support is preferred. 
• Prior exposure to cross-functional coordination and customer-facing quality activities will be an advantage. 
• Willingness to travel regularly to customer locations for issue resolution and support activities is preferred.

Skills Required

• Knowledge of quality inspection methods, testing procedures, and measurement systems. 
• Hands-on experience with measurement and testing equipment. 
• Understanding of quality tools and methodologies such as APQP, FMEA, PPAP, SPC, capability studies, process audits, inspection, and testing techniques. 
• Ability to interpret engineering drawings, specifications, and technical documentation. 
• Strong analytical and problem-solving skills. 
• Effective communication and stakeholder coordination skills. 
• Experience maintaining quality records, dashboards, and documentation. 
• Ability to work collaboratively with cross-functional teams and customers. 
• Proficiency in MS Office and reporting tools preferred. 

Preferred Skills

• Experience handling customer quality concerns and driving issue resolution. 
• Familiarity with CoC management, non-sales activity tracking, and quality reporting systems. 
• Experience participating in calibration and measurement uncertainty studies. 
• Ability to support customer visits, audits, and field quality activities.