This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager II - Customer Onboarding based in United States.
This role sits at the intersection of cybersecurity, customer success, and technical implementation, focusing on guiding new customers through successful onboarding experiences. You will act as a trusted technical advisor during the critical early phase of the customer journey, ensuring smooth deployment, adoption, and value realization of a leading AI-native security platform. Working in a fast-paced, mission-driven environment, you will collaborate closely with sales, engineering, and support teams to remove technical barriers and accelerate time-to-value. The role requires strong project leadership, customer advocacy, and the ability to translate complex security concepts into clear, actionable guidance. You will engage with stakeholders across all levels of customer organizations, from technical operators to executive leadership. This position offers high visibility, cross-functional exposure, and the opportunity to directly impact customer success and long-term retention.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager II - Customer Onboarding based in United States.
This role sits at the intersection of cybersecurity, customer success, and technical implementation, focusing on guiding new customers through successful onboarding experiences. You will act as a trusted technical advisor during the critical early phase of the customer journey, ensuring smooth deployment, adoption, and value realization of a leading AI-native security platform. Working in a fast-paced, mission-driven environment, you will collaborate closely with sales, engineering, and support teams to remove technical barriers and accelerate time-to-value. The role requires strong project leadership, customer advocacy, and the ability to translate complex security concepts into clear, actionable guidance. You will engage with stakeholders across all levels of customer organizations, from technical operators to executive leadership. This position offers high visibility, cross-functional exposure, and the opportunity to directly impact customer success and long-term retention.
Accountabilities:
- Driving end-to-end onboarding execution, from post-sales handoff through successful deployment and transition to long-term account teams
- Acting as the primary technical project lead during customer onboarding engagements
- Identifying, troubleshooting, and resolving technical issues while escalating complex cases when necessary
- Collaborating with cross-functional stakeholders to ensure alignment on customer requirements, feedback, and success outcomes
- Monitoring onboarding progress, managing risks, and ensuring timely resolution of blockers
- Supporting continuous improvement by identifying process gaps and contributing to knowledge base development
- Engaging directly with technical and executive customer stakeholders to ensure strong adoption and satisfaction
- 5+ years of experience in Customer Success, Technical Account Management, or Implementation roles in SaaS or enterprise technology
- Experience working with Windows Server environments and familiarity with enterprise IT and security infrastructures
- Strong project management and problem-solving skills in fast-paced, technical environments
- Excellent communication skills with the ability to engage both technical teams and executive stakeholders
- Ability to translate complex technical issues into clear solutions and action plans
- Experience leveraging AI tools to improve workflows, decision-making, and operational efficiency
- Bachelor’s degree in Computer Science or related field preferred, or equivalent practical experience
- Certifications such as ITIL or PMP are a plus
- Competitive base salary with bonus and equity eligibility
- Comprehensive health coverage including medical, dental, and vision insurance
- Paid time off, holidays, and parental leave programs
- Retirement savings plan (401k) with company contributions
- Professional development opportunities and career growth programs
- Flexible remote work environment across the United States
- Employee wellness programs and mental health support resources
- Inclusive workplace culture with global collaboration opportunities
In this role, you will lead the onboarding journey for new mid-market customers, ensuring successful deployment and early adoption of cybersecurity solutions. You will coordinate closely with internal teams and customers to define success criteria, manage implementation timelines, and resolve technical challenges. Key responsibilities include:
Requirements:
Candidates should bring strong technical aptitude, customer-facing experience, and the ability to manage complex onboarding programs in a SaaS or cybersecurity environment. Success in this role requires a blend of technical troubleshooting ability, communication skills, and structured project management. You should be comfortable working across Windows environments, enterprise systems, and security technologies, while also thriving in customer-facing situations. Key qualifications include: