This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.
This role is focused on building trusted partnerships with enterprise customers and helping them achieve measurable value from innovative solutions.
You will serve as a strategic advisor throughout the customer lifecycle, from onboarding and adoption to renewal and expansion.
The position requires close collaboration with Sales, Product, Support, and Account Management teams to deliver exceptional customer outcomes.
You will play a key role in improving retention, increasing product engagement, and identifying opportunities for long-term growth.
This is an opportunity to influence customer strategy within a remote-first, collaborative environment.
The ideal candidate combines strong relationship management skills with a data-driven approach to customer success and business impact.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Customer Success Manager based in the United States.
This role is focused on building trusted partnerships with enterprise customers and helping them achieve measurable value from innovative solutions.
You will serve as a strategic advisor throughout the customer lifecycle, from onboarding and adoption to renewal and expansion.
The position requires close collaboration with Sales, Product, Support, and Account Management teams to deliver exceptional customer outcomes.
You will play a key role in improving retention, increasing product engagement, and identifying opportunities for long-term growth.
This is an opportunity to influence customer strategy within a remote-first, collaborative environment.
The ideal candidate combines strong relationship management skills with a data-driven approach to customer success and business impact.
Accountabilities
- Build and maintain strong relationships with enterprise customers as the primary post-sale contact, guiding successful onboarding, adoption, and long-term value realization.
- Develop customer success strategies aligned with business objectives, helping clients achieve measurable outcomes and maximize return on investment.
- Drive product adoption through enablement sessions, training, strategic business reviews, and ongoing engagement initiatives.
- Monitor customer health metrics, identify risks, and proactively implement retention strategies to support renewals and customer satisfaction.
- Advocate for customer needs internally by collaborating with Product, Support, and Sales teams to resolve challenges and influence product improvements.
- Identify expansion opportunities, including upsell and cross-sell initiatives, while building relationships across multiple levels of customer organizations.
- Maintain accurate customer insights, success plans, and account information to support strategic decision-making.
- 5+ years of experience in B2B Customer Success, with a proven track record of improving adoption, retention, and account growth.
- Strong understanding of Customer Success methodologies, customer lifecycle management, and subscription-based renewal processes.
- Experience using customer success platforms such as HubSpot, ChurnZero, or similar tools to monitor customer engagement and health metrics.
- Excellent communication and relationship-building skills, with the ability to manage complex conversations with executive stakeholders and enterprise customers.
- Highly organized, detail-oriented, and capable of managing multiple strategic accounts simultaneously.
- Ability to understand technical products and communicate their value effectively to different audiences.
- Experience in cybersecurity or other technical industries is a plus.
- Strong problem-solving skills, customer-focused mindset, and ability to collaborate across teams.
- Fully remote position with the flexibility to work from anywhere.
- Opportunity to collaborate with a forward-thinking, global team where ideas and innovation are encouraged.
- Competitive salary package based on experience and qualifications.
- Comprehensive health benefits.
- 401(k) plan with employer matching.
- Unlimited paid time off to support work-life balance.
- Company-provided laptop with choice of Mac or PC.
- Professional development budget to support continuous learning and career growth.
- Opportunities for advancement within a growing organization.
The Enterprise Customer Success Manager will own strategic customer relationships, ensuring enterprise clients maximize the value of the platform while driving adoption, retention, and growth. This role requires proactive engagement, cross-functional collaboration, and the ability to manage complex customer environments.
Requirements
The ideal candidate is an experienced customer success professional with a strong background in B2B SaaS environments, enterprise relationship management, and driving measurable customer outcomes.