Decision Tree Analyst| Patient Access Center| Full- Time| Days
Overview
Under minimal supervision, responsible for implement and supporting the EMR module related to scheduling and referralsfor the Access Center. Creates, analyzes and supports provider and ancillary templates and scheduling configuration tomaximize patient access for assigned operational units. Serves as a technical Subject Matter Expert on template designstrategy. Provides consultative support to operations on template implementation and configuration. Assures that providerand ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT,provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to schedulingwithin UFHP. Responsibilities will include significant interaction with internal and external stakeholders and other partiesrelative to the further development of centralized administrative services, including but not limited to, scheduling,registration and referral management.
Responsibilities
Applications Analyst/Department Builder - responsible forimplementation and support of Epic's applications related toscheduling, referrals, smart phrases, and MyChart. Builddecision trees as needed to support the Access Center.Analyze, design, test, and validate the application.
Template Design and Optimization - Creates, analyzes andsupports provider and ancillary templates and schedulingconfiguration to maximize patient access for assignedoperational units.
Relationship Manager - Proactively meets with and createspartnerships with operations managers in order to coordinateoptimal template designs, ensure appropriate maintenancesand answer questions and solutions include system templatestandards
Issue resolution - Analyzes problems and issues as theyarise, offer effective solutions in a timely manner.Access Center Culture - Contributes to the overalleffectiveness of the team and the patient care mission byintegrating the values of the department into work patterns,onstage & offstage behavior, communication, problemsolving,and interpersonal work relationships. Coredepartmental values are: Balance, Clarity, Creativity,Empathy, Enthusiasm, Flexibility, Ownership, Resilience,Responsibility, & Thinking Green.
Qualifications
Education and Experience Requirements
Administration, Allied Health, Health Care management, Hospitality Management, etc.) required.
A master's degree is preferred.
Four years of medical practice experience.
Bachelor's degree in an applicable field (Business or Associate degree plus two years medical experience maysubstitute for Bachelor's degree requirement.
One year of Access Center agent/float, ACU Manager, or clinic supervisor experience preferred.
Minimum of one year previous supervisory/management experience preferred.
Must have excellent interpersonal, customer service, and written and verbal communications skills.
Ability to develop key issue consensusamong stakeholders (clinic/department managers & administrators, staff, Access Center leadership).
Must have adequate skills in spreadsheet, database, and presentation programs.
Excellent writing skills are required.
Must be able to perform under stress when confronted withemergency, critical, or unusual situations.
Must be able to make generalizations, evaluations, ordecisions based on sensory or judgmental criteria.
Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Additional Duties
Additional duties as assigned may vary.
UFJPI is an Equal Opportunity Employer and Drugfree Workplace