数据库运营主管（英日语流利）Associate Manager, Production Operations

Position Summary

The Associate Manager, Production Operations (Database Operator Supervisor) leads a team of Database Operators and oversees the delivery of high-quality healthcare reference data production services. The role is responsible for operational leadership, workforce planning, quality governance, stakeholder management, process optimization, and offshore production coordination.

This position serves as the primary operational point of contact for production activities and plays a key role in driving automation, operational excellence, and scalable delivery models across the Japan business.

Key Responsibilities

Production Operations Leadership

• Lead day-to-day production activities to ensure timely delivery of all assigned services.
• Establish and maintain production schedules, priorities, and workloads.
• Monitor service delivery performance and operational KPIs.
• Proactively manage production risks and escalation events.
• Ensure compliance with established operating procedures and quality standards.

People Leadership

• Lead, coach, mentor, and develop a team of Database Operators.
• Conduct performance management, feedback, and capability development activities.
• Manage workforce planning, resource allocation, and capacity forecasting.
• Coordinate training and onboarding activities for new team members.
• Promote a culture of accountability, collaboration, and continuous improvement.

Quality & Data Governance

• Ensure production outputs meet accuracy, completeness, and timeliness standards.
• Perform regular quality reviews and implement corrective actions.
• Analyze quality trends and establish preventive measures.
• Support audit readiness and compliance requirements.
• Maintain governance over critical healthcare reference data assets.

Process Improvement & Automation

• Identify and implement process improvements that increase quality and productivity.
• Partner with Technology, Development, and Automation teams to optimize workflows.
• Support testing, validation, and deployment of new systems and solutions.
• Leverage automation, AI-enabled tools, and analytics to improve operational efficiency.
• Drive Lean and continuous improvement initiatives.

Stakeholder & Offshore Management

• Act as primary contact for production-related issues and escalations.
• Collaborate with local business stakeholders and global teams.
• Provide status reporting and operational insights to leadership.
• Support offshore production hubs and shared services teams.
• Ensure SLA commitments, productivity standards, and quality targets are achieved.

Customer Service & Stakeholder Support

• Serve as a primary point of contact for production-related inquiries, escalations, and service requests.
• Partner with client-facing and internal stakeholders to support business requirements and service excellence.

Required Qualifications Education

• Bachelor's Degree or equivalent experience required.

Experience

• 3–5+ years of experience in database operations, production operations, data management, healthcare information services, or a related field.
• 1–3 years of leadership, supervisory, project leadership, or team coordination experience preferred.
• Experience managing operational KPIs, SLAs, and quality metrics.

Required Skills

• Strong leadership and coaching capabilities.
• Advanced analytical and problem-solving skills.
• Experience conducting web-based research and gathering information from online sources.
• Strong organizational, planning, and prioritization skills.
• Ability to manage multiple priorities and stakeholders.
• Strong verbal and written communication skills.
• Ability to lead projects and implement change.
• Data quality management expertise.
• Workforce and capacity planning capability.
• Proficiency in Microsoft Excel, Outlook, Teams, and productivity tools.
• Strong decision-making and escalation management skills.

Preferred Qualifications

• Pharmaceutical, healthcare, life sciences, or allied health industry experience.
• Experience working in a Japanese-language business environment.
• Experience managing offshore or shared service operations.
• Working knowledge of SQL, KNIME, Power BI, Tableau, or similar tools.
• Experience with automation, AI tools, and digital transformation initiatives.

Languages Required

• Japanese: More than Business-level proficiency in speaking, reading and writing.
• English: Business level.

Preferred

• Experience presenting and communicating with global stakeholders.

Success Measures

Within the first 12 months, the successful candidate will:

• Consistently achieve SLA, quality, and productivity targets.
• Improve operational efficiency through process improvements and automation.
• Develop team capabilities and succession readiness.
• Strengthen offshore collaboration and governance.
• Enhance data quality and stakeholder satisfaction.
• Support the long-term transition toward scalable global delivery models.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.