Group, Conference and Events Sales Executive
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Group, Conference and Events (GCE) Sales Executive, you’re not just driving revenue by securing GCE bookings – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
- Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
- Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization
- Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
- Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
- Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery
- Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business
What are we looking for?
A Groups, Conference, and Events (GCE) Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Demonstrated previous experience working in a Sales environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Demonstrated previous experience working in the Conference and Events function
Qualification, degree, or certification in a relevant field
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.