Enterprise Account Executive, CRM Solutions

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Enterprise Account Executive, CRM SolutionsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThe CRM Account Executive will oversee market success of ServiceNow's CRM Workflows products. You will play a leading role in engaging assigned accounts and be responsible for the creation of new business and pipeline across a substantial portion of the ServiceNow sales cycle and methodology. You will oversee executive relationship management for assigned accounts; lead and partner with virtual teams, including Core Field, Solution Sales, Solution Consulting, Support and Professional Services.What you will get to do in this role:Oversee development and growth of assigned Enterprise level accounts, including development and deployment of territory resourcesDevelop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CRM product(s) and CRM multi-workflow solution(s).Arrange and conduct initial Executive and CxO discussions and position meetingsCollaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM Workflows product(s) & solution(s), orchestrating relationships as required.Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experienceBe the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer & Industry Workflows platformOwn and Lead CRM opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Creator, Employee, Technology) to deliver outcomes-based solutions to our clients and prospects.In partnership with assigned Account Executive and Solution Consultant, present our CRM Workflows offering directly to prospects, customers, partners and at industry events and seminarsArticulate customer success strategies to the field to streamline and standardize Platform presentations and value propositionProspect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside salesSales process management and opportunity closureOngoing account management to ensure customer satisfaction and drive additional revenue streams  QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.Deep experience in solution sales, preferably within a CRM / Customer engagement /Customer Service Management /  CX / CPaaS / CCaaS / SOM vendorAn understanding of the CRM, CX or CSM solution-related business processesExperience leading virtual or matrixed teamsAbility to understand broad, macro-level business IT needs for a prospective client8+ years of sales experience within complex...