This website uses cookies to ensure you get the best experience.
Shieldpay and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it.
If you consent to it, we will also use cookies for analytics purposes.
See our Cookie Policy to read more about the cookies we set.
You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.
Accept all cookies
Decline all non-necessary cookies
Cookie preferences
Select which cookies you accept
On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.
If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.
To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.
Strictly necessary
These cookies are necessary to make the site work properly, and are always set when you visit the site.
Vendors
Teamtailor
Analytics
These cookies collect information to help us understand how the site is being used.
Vendors
Teamtailor
Accept these cookies
Decline all non-necessary cookies
Skip to main content
Career menu
Employee
Log in as employee
Candidate
Log in to Connect
Homepage
shieldpay.com
Share page
Facebook
X
LinkedIn
Mail
Operations
·
London
·
Hybrid
Business Operations Manager
Scale our business as a builder. Design governance and processes from scratch, untangle data, and use your influence to hold leaders accountable and keep high-priority goals on track.
Apply for this job
We usually respond within two weeks
Impact and ResponsibilitiesYou will be the driving force behind how Shieldpay scales. You aren't here to just run existing playbooks; you are here to design them from scratch. Operating at the intersection of strategy, data, and execution, you will untangle operational complexity, design robust process frameworks, and establish the governance needed to keep us moving fast but safely.Directly scope and drive specific cross-functional projects from initiation through delivery, where no single function owns the outcome.Set delivery standards (scoping templates, RAID logs, timelines) that other functions are expected to follow for cross-functional work Step in as delivery lead on initiativesBuild and maintain KPI dashboards and board reporting packs.Own data accuracy and consistency across systems feeding those reports.Convert raw operational and commercial data into decision-ready insight.Set and enforce reporting cadences and data-quality standards across function.Set the agenda for core governance meetings - deciding what needs a decision this cycle vs. what's an update, and who needs to be in the roomChair and minute core internal governance meetings; own the action tracker and chase closure.Ensure the right stakeholders are in the room before a decision is rubber-stampedPush back on items being tabled without adequate prep or data, rather than letting the agenda be dictated by whoever asks loudestMaintain a decision log: what was decided, by whom, when, and what the rationale wasWhat we're looking for in youExperience in BizOps, PMO, Chief of Staff, or Operations roles, ideally within a scale-up or regulated fintech environment.A proven track record of designing process and governance frameworks from scratch, rather than just managing existing...
Want jobs like this matched to you?
Swoopd scores fresh postings against your résumé so you only see the matches that matter.