Content Specialist

The Entity Content team collects, manages, and supplies content for various datasets across FCO. This content is used extensively across and beyond Refinitiv/LSEG and is a critical asset to a wide range of Refinitiv/LSEG products.

The Content Specialists will be accountable for delivering on Key Projects related to Business Cases, database and supporting Data Strategy teams and will contribute to the delivery of the content roadmap to fulfil all business requirements.

The role of the Content Specialist is to:

• Provide subject matter expertise, skills, and specific knowledge within data/content to build and maintain the content covered by Entity Content
• Advise internal and external stakeholders on business requirements.
• Set guidelines on various content related aspects considering markets and stakeholders requirement.

Day to Day Responsibilities:

• Creating, extracting, and manipulating data in relational databases and stored procedures
• Periodic/ongoing maintenance/review of content sources for efficacy and applicability
• Ad-hoc content research
• Act as a primary contact and give technical presentations on area of expertise
• Facilitate problem solving on data & product issues, including database infrastructure and maintain procedures
• Validate business requirements for new projects
• Represent content groups & asset classes in projects or discussions with internal & external stakeholders
• Prepare & present formal reports of recommendations, establishing agreements, service level agreements, implementations, monitoring & testing
• Provide expertise and creativity in developing new methods of working which focus on cost effectiveness & resource efficiency
• Clearly explain data flow, maintenance processes end to end, and impact of quality/technical issues on mid /end-users
• Ensure documentation on workflows & practices is up to date and consistent
• Ensure client requirements are considered, and help production teams to achieve desired results
• Ensure awareness of customer views on content & recommend improvements/escalate problems as needed
• Communicate effectively with other Refinitiv employees and external agencies to enhance the quality of content
• Design, plan and conduct training modules for Analysts - collaboratively with Knowledge Management and Training Specialists

•    Understanding of various next gen systems (AI, Machine Learning)

•    Strong process orientation, ability to think E2E and craft pragmatic, scalable solutions to complex problems

•    Strong knowledge of Private company processes, EC MOW, OA SDI, PA SDI and VEEDAS db.

• Highly developed collaboration, reasoning, analytical and problem-solving skills

• Successfully engage in multiple initiatives simultaneously and prioritize work effectively

• Able to present and deliver clear messages to audiences at all levels

• Firm grasp of program and project management principles and methodologies

• Builds plans for the team that aligns with the regional and global business priorities

• Work with BUs, Capability Team to develop & implement long term strategic roadmaps

• Responsible to analyse Bandwidth/resource utilization across and organize the team to deliver   the set objectives

• Drive innovation and supporting change management

• Creates a culture of engagement and performance

• Leads conversation with external clients on how CEM is managed and how it adds value

• Handle escalations of content concerns and bring in the support from Specialist organization on priority.

• Establish best practices within the group and share across other teams.

Education:

•Graduate/Post Graduate

Required Skills:

• Deep knowledge and understanding of running a content team

• Clear and demonstrated passion for customer service and excellence

• Delivery against goals with a focused energetic approach to execution, a willingness to make decisions, delegate responsibility and develop a culture of performance and accountability

• Ability to build strong relationships and manage across boundaries

• Demonstrated success in achieving collaboration for positive purpose regionally and globally

• Ability to build and maintain strong external and internal organization partnerships

• Strong communication and presentation skills

• Strong people leadership skills, demonstrated ability to manage managers and take tough decisions

• Good analytical and problem-solving skills

• Demonstrated success managing in a global matrix environment

• Ability to work well under pressure, independently, as well as within a team environment

• Drive and execute tasks/projects independently or with minimal supervision

Desired Skills:

• Deep Understanding of Entity Content is a must

• At least 4+ years’ experience with data

• Expertise in one or more content sets is a plus

• Good competitive analysis skills

• Familiarity of at least two Refinitiv/LSEG products, including EIKON, Workspace, DataScope, and among others

• In-depth knowledge of content strategies and practices in the marketplace

• Strong working relationships with groups across LSEG

• Requirements writing skills

• Strong writing skills including external and client facing documents.

• Customer-facing experience an advantage

Teams to collaborate.

Content/Data Management Team

Operations Team

Service and Quality Team

Content Technology Team

SAM Colleagues & CSM Teams

Product Management & Proposition

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.