Senior Analytics Engineer - User Voice

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Analytics Engineer - User Voice Full-timeRecruitment type: PermanentJob DescriptionJoin the team redefining how the world experiences design.Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship Sydney campus is uniquely Canva - an extension of our Surry Hills neighbourhood. It’s a thoughtfully designed space with plenty of room to collaborate, focus, and connect.This role is based in Sydney, and we’re looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely, and to come together on campus for meaningful in-person collaboration and connection when it matters most. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.What you’d be doing in this roleAs Canva scales, our ability to make fast, confident, data-informed decisions is critical. As a Senior Analytics Engineer in AI Help Experience (AIHX) group within User Voice org, you’ll sit at the intersection of data engineering and analytics. Your focus will be on transforming raw event and product data into clean, scalable, well-documented data models that enable product teams to deeply understand how our internal tools are being used - and where they deliver value to users.You’ll operate with growing independence - solving moderately complex data problems, applying established modelling best practices, and contributing to improvements in User Voice’s reporting ecosystem. You’ll collaborate closely with Data Scientists, Product Managers and Engineers, building strong partnerships while deepening your craft.At the moment, this role is focused on:Lead & contribute to the optimisation of the data warehouse performance to achieve operational excellence, such as production stability & reliability, incident response and review.Design and implement observability, monitoring & alerting best practices at scale across User Voice.Building exceptional and robust warehouse platform & tooling capabilities that incorporate data governance and data management principles and controlsApplying software engineering practices to provide clean data sets from the data warehouse to end users.Working primarily with SQL and Python to automate and optimize data loading and transformation systems.Maintaining, operating, and tuning data infrastructure (Fivetran, Snowflake, Redshift, dbt, Looker, Mode Analytics, Census) at scale.Developing infrastructure, tools and scalable data ingestion, access and modelling frameworks to support Canva's use of the data warehouse.Designing and build out analytic data models that support answering questions from our product team and User Voice leadership.Ensuring that our users’ data is protected throughout the data lifecycle and that it’s used with their consent to provide them with an amazing product experience.You're probably a match ifYou enjoy bringing structure to complexity and building data others can trustYou have proven experience writing advanced SQL and working with modern data transformation tools (e.g. dbt or similar)You have a strong understanding of data modelling principles and analytics engineering best practicesYou’ve worked with large datasets in cloud data warehouse environmentsYou can translate product questions into structured, scalable data solutionsYou’re a strong communicator who enjoys collaborating with cross-functional stakeholdersYou have a growth mindset and are motivated to deepen your technical craft About the teamAt Canva, we believe that supporting our users is a thrilling and intricate puzzle to solve. Our mission is to ensure that every user feels empowered and heard, especially when we're aiming to scale our user base to an incredible 1 billion users! That's...