Q2C AR Professional

**Introduction** At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. **Your role and responsibilities** Job Description & Requirements The AR Cash Collector & Cash Application Specialist is responsible for timely collection of customer payments, accurate application of cash receipts, and management of invoice submissions through customer B2B/e-invoicing portals. This role plays a critical part in optimizing cash flow, reducing overdue receivables, and ensuring accurate accounts receivable records through close collaboration with aligned functions. Your Role and Responsibilities Invoice Submission & B2B Portal Management * Submit customer invoices accurately and timely through customer-specific B2B, e-invoicing, procurement, and supplier portals (e.g., Ariba, Coupa, Tungsten, Tradeshift, etc) * Validate invoice compliance against customer requirements, purchase orders (POs), contracts, tax regulations, and portal submission guidelines. * Monitor invoice transmission status, rejections, and exceptions within customer portals. * Investigate and resolve invoice rejection errors, missing PO issues, workflow failures, and portal-related disputes. * Track invoice acknowledgement, approval, and payment status through customer portals. * Coordinate with Q2C execution team, and customers to resolve invoice submission issues. * Maintain records of portal registrations, user access, customer requirements, and invoice submission documentation. * Ensure invoices are submitted within customer contractual and operational timelines to avoid payment delays. * Support implementation and onboarding of new customer invoicing portals and e-billing requirements. Cash Application and AR Adjustments * Apply customer payments accurately and timely to open invoices. * Investigate and resolve unapplied cash, short payments, overpayments, and deductions, and unidentified receipts. * Coordinate with internal teams to clarify remittance details and apply cash. * Perform daily cash application reconciliations, adjustments and ensure AR sub-ledger accuracy. * Support month-end close activities related to cash and AR balances. Reporting & Continuous Improvement * Prepare cash application reports, invoice submission/issue tracker. * Identify process gaps and recommend improvements to enhance efficiency and accuracy. * Support audits and internal control requirements **Required technical and professional expertise** • Strong understanding of end-to-end AR processes, including invoicing, collections, and cash posting. • Experience with ERP systems (e.g SAP) and B2B portals (eg: Ariba, Coupa etc) • Excel skills • Excellent communication and negotiation skills. • Strong attention to detail and ability to manage multiple priorities. •Customer-focused mindset with a problem-solving approach. **Preferred technical and professional experience** • Experience in B2B invoice management, AR collection and/or AR recording activities • Experience in managing AR dispute resolution • Exposure to process optimization initiatives to improve efficiency and business objectives. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.