This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.
This role offers the opportunity to lead enterprise healthcare implementations and help organizations successfully adopt innovative technology solutions. You will oversee the full onboarding lifecycle, from initial planning through deployment and long-term adoption, ensuring customers achieve measurable value. Working with cross-functional teams and strategic healthcare clients, you will combine project leadership, technical understanding, and relationship management. The position requires someone who can create scalable implementation processes, manage complex workflows, and drive successful outcomes in a fast-moving environment. You will work closely with clinical, technical, and executive stakeholders while improving operational excellence. This is an ideal opportunity for an experienced onboarding leader passionate about transforming healthcare through technology.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.
This role offers the opportunity to lead enterprise healthcare implementations and help organizations successfully adopt innovative technology solutions. You will oversee the full onboarding lifecycle, from initial planning through deployment and long-term adoption, ensuring customers achieve measurable value. Working with cross-functional teams and strategic healthcare clients, you will combine project leadership, technical understanding, and relationship management. The position requires someone who can create scalable implementation processes, manage complex workflows, and drive successful outcomes in a fast-moving environment. You will work closely with clinical, technical, and executive stakeholders while improving operational excellence. This is an ideal opportunity for an experienced onboarding leader passionate about transforming healthcare through technology.
Accountabilities
- Lead end-to-end activation projects for strategic enterprise clients, from kickoff and implementation planning through go-live and steady-state operations.
- Develop, standardize, and improve implementation methodologies, processes, and best practices across the organization.
- Create comprehensive implementation plans aligned with customer objectives, timelines, workflows, and success metrics.
- Coordinate cross-functional teams, including IT, clinical teams, operations, and administrative stakeholders, to ensure smooth deployments.
- Configure and customize solutions to meet specific customer requirements and healthcare workflows.
- Build operational tools, dashboards, and reporting solutions using platforms such as Retool to support implementation visibility and performance tracking.
- Develop data pipelines, analytics workflows, SQL queries, and reporting processes to monitor adoption, usage, and implementation progress.
- Design and deliver training programs for providers, administrators, and operational teams to support successful adoption.
- Define, monitor, and report key performance indicators (KPIs) to measure onboarding success and customer outcomes.
- Establish strong relationships with executive stakeholders, acting as a trusted partner throughout the activation process.
- Maintain implementation documentation, playbooks, and process improvements to increase scalability and efficiency.
- Collaborate with Product and Engineering teams to resolve technical challenges and improve customer experiences.
- Mentor junior team members and promote knowledge sharing across implementation teams.
- Drive continuous improvement initiatives based on customer feedback, performance data, and operational insights.
- Bachelor’s degree in Healthcare Administration, Business, Computer Science, or a related technical field.
- 7+ years of experience in SaaS technology, healthcare technology, implementation, onboarding, or similar customer-facing roles.
- Proven experience managing complex enterprise implementations from planning through successful deployment.
- Strong project management skills with the ability to manage multiple strategic initiatives simultaneously.
- Excellent communication and presentation skills, particularly when engaging with executive and C-level stakeholders.
- Experience with enterprise change management and stakeholder engagement.
- Technical aptitude with experience using SQL, data analysis techniques, and visualization tools such as Looker or Tableau.
- Ability to understand technical concepts, collaborate with engineering teams, and translate requirements into actionable solutions.
- Willingness and ability to travel approximately 25% of the time, with potential travel requirements up to 50% depending on client needs.
- Strong organizational skills with attention to detail and a proactive approach to problem solving.
- Master’s degree in a relevant technical, healthcare, or business field.
- Experience working with AI or machine learning technologies in healthcare.
- Understanding of healthcare workflows, clinical operations, and EHR systems, particularly Epic.
- Experience using low-code platforms such as Retool to build operational tools and dashboards.
- Ability to write or understand basic JavaScript and SQL for implementation customization.
- Background in clinical documentation, medical operations, or healthcare delivery environments.
- Estimated base salary range of $100,000 – $140,000.
- Equity opportunities.
- Fully remote work environment.
- Opportunity to work on transformative healthcare technology initiatives.
- High-impact role collaborating directly with enterprise healthcare organizations.
- Professional growth opportunities within a fast-moving technology environment.
- Opportunity to influence implementation strategies, processes, and customer experiences.
- Collaborative culture focused on ownership, innovation, and continuous improvement.
The Onboarding Manager will lead enterprise implementation initiatives, ensuring successful customer activation, adoption, and long-term success. This role requires strong project management skills, technical aptitude, and the ability to build trusted relationships with enterprise healthcare stakeholders.
Requirements
The ideal candidate is an experienced onboarding, implementation, or customer delivery professional with a strong background in SaaS, healthcare technology, or enterprise solutions. You should be comfortable managing complex projects, working with senior stakeholders, and combining business expertise with technical problem-solving skills.
Preferred Qualifications:
Benefits
The company offers a competitive compensation package and a flexible remote environment designed to support innovation, professional growth, and meaningful impact.