This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Content & Enablement Manager based in the United States.
This is a foundational, high-impact role responsible for building the enablement function from the ground up across both internal Customer Success teams and external customers. You will shape how knowledge is created, structured, and delivered across the entire product lifecycle, ensuring teams and customers are fully equipped to adopt, use, and expand the platform effectively. The role blends content strategy, instructional design, and hands-on program execution, with a strong emphasis on scalable learning systems. You will work closely with Product, Customer Success, and Implementation teams to align training with product releases and real customer needs. A key part of your mission will be building structured learning journeys and certification pathways that accelerate adoption and reduce time-to-value. This is a builder role where your work directly defines how enablement operates as the company scales.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Content & Enablement Manager based in the United States.
This is a foundational, high-impact role responsible for building the enablement function from the ground up across both internal Customer Success teams and external customers. You will shape how knowledge is created, structured, and delivered across the entire product lifecycle, ensuring teams and customers are fully equipped to adopt, use, and expand the platform effectively. The role blends content strategy, instructional design, and hands-on program execution, with a strong emphasis on scalable learning systems. You will work closely with Product, Customer Success, and Implementation teams to align training with product releases and real customer needs. A key part of your mission will be building structured learning journeys and certification pathways that accelerate adoption and reduce time-to-value. This is a builder role where your work directly defines how enablement operates as the company scales.
Accountabilities
- Design and build a scalable enablement strategy across internal Customer Success teams and external customer audiences.
- Develop reusable, high-quality training content across product features, workflows, best practices, and solution use cases, leveraging AI tools to scale production.
- Own and optimize the learning management system, ensuring structured learning paths, assessments, and certifications are effectively deployed and tracked.
- Partner with Product and Customer Success teams to align training with product release cycles and ensure enablement is ready at launch.
- Facilitate live training sessions and collaborate with subject matter experts to deliver engaging, expert-led learning experiences.
- Continuously update and improve content based on product evolution, customer feedback, and internal stakeholder input.
- Collaborate cross-functionally to ensure enablement programs support broader business priorities and customer success outcomes.
- Proven experience building or significantly scaling enablement or training programs in a SaaS or B2B technology environment.
- Strong instructional design and content development skills, with experience creating scalable learning materials (video, documentation, interactive content).
- Hands-on experience using AI tools to improve efficiency and quality of content creation.
- Excellent communication and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences.
- Strong project management skills with the ability to operate independently in a fast-paced, evolving environment.
- Experience working cross-functionally with Product, Customer Success, and Implementation teams.
- Ability to design structured learning journeys, including onboarding, certification, and knowledge validation frameworks.
- Prior experience in LMS platforms and enablement tooling is highly desirable.
- Competitive total cash compensation package
- Remote-first work environment within the United States
- Opportunity to build and lead a core business function from the ground up
- Health, dental, and vision insurance coverage
- Flexible PTO and time-off policies
- Professional growth opportunities and potential leadership progression as the function scales
- Exposure to cross-functional strategic initiatives across product, customer success, and implementation teams
- Ability to directly influence customer adoption, product education, and overall user success