Site Supervisor

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are looking for a dynamic customer-centric Site Supervisor to join our team at one of our prestigious downtown law firms. It is a small team of two, at a very busy site with the main emphasis being on hospitality services, print production and reception back-up. Our ideal candidate will have previous office services experience in a Law firm. This site also requires a lot of overtime.

• Schedule: Monday – Friday

• Hours: 8:00 AM – 5:00 PM

• Location: Houston, TX 77002

• Pay rate: $29 an hour

Responsibilities

• Manage/produce all incoming production projects and quality controlled to client's specifications.

• Manage/process all incoming & outgoing mail, FedEx, UPS, DHL, packages

• Assist with monthly management report compilation & review, client surveys, preparation, presentation and review of annual reports.

• Attend monthly meeting with Client

• Provide excellent client service to all end users at the site

• Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Conducts site specific training with Opensity service team members

• Supervise productivity and evaluate service personnel assigned to the site

• Assists with performance reviews of All Opensity service personnel

• Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime

• Delegates tasks to Service Specialists in order to meet production deadlines

• Works with service employees to meet their individual needs and career path objectives

• Maintain all records and report pertaining to production and volumes at the site

• Maintain a proper inventory of all office supplies required for the efficiency of all support services

• Some data entry

• Collects information necessary to compile monthly management reports

• Maintains a facility that is organized and meets tour quality standards at all times

Requirements

• Previous customer service experience

• Great written and verbal communciation

• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

• Ability to learn skills quickly

• Flexibility in dealing with simultaneous projects

• Attention to detail

• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations

• Ability to lift or move 40 lbs. or greater

• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

• Excellent organizational and communication skills

• Strong initiative required; ability to work independently with minimal direct supervision

 Qualifications

• High School Diploma or equivalent

• Minimum of 1 years professional level work experience in a production environment, preferably a photocopy or printing facility

• 1 year of supervisory experience and/or management experience

• Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

• Experience in an FM vendor/client on-site support center preferable

The Compensation range for this role is up to 29.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.