Customer Care Professional - US Small Business Servicing
9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
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4th in Great Place to Work's Best Company To Work For 2025
American Express reinvented the global service experience by embracing a servicing philosophy which deepens relationships with customers. Our unique servicing philosophy, Relationship Care® puts passion to serve – and individual personality – at the centre of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
Our unique servicing philosophy, Relationship Care® puts your passion to serve - and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
What would you do every day as a Customer Care Professional?
Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment
Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
Adherence to quality and compliance guidelines
Document necessary account information and offer custom solutions that benefit the customer
Grow and nurture customer relationships on every interaction that results in measurable Customer value
Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Minimum Qualifications:
Should have a minimum of 2 years of BPO work experience.
Bachelor’s degree, associate degree, college undergrads may apply
Preferred Qualifications:
Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score) / CSAT as well as AHT (Average Handling Time) from the most recent company joined
Candidates with prior experience in B2B servicing, B2C servicing, and Banking and Financial experience would be preferred
Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building
Sales experience (Value generation/consultative selling) is a plus
Employed candidates are preferred. Open to considering unemployed candidates, provided the period of unemployment does not exceed 6 months from the target start date.
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).