Associate Director - Customer Success Management (Catastrophe Risk Management)

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Associate Director - Customer Success Management (Catastrophe Risk Management) London, England Apply now Save job Posted 06/01/2026 Job reference 13607 Experience level Experienced Hire Job category Sales & Marketing Line of business Insurance At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesOver 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fieldsPassion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detailSelf-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountabilityExceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customersStrong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentationsHighly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goalsFluency in English, both written and spokenBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical useEducationBachelor’s degree in any discipline with a strong academic track recordResponsibilitiesServe as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.Execute and maintain strategic account plans in close partnership with Moody’s sales teamRetain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operationsDevelop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholdersBuild and sustain strong relationships across all levels of client organizations, including senior executives and end usersLead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrationsProvide change...